Case Manager

Job Title: Case Manager

Reports to: Program Manager

Supervises: No Supervisory Responsibilities

Department: Programs

ORGANIZATION SUMMARY

Facing Forward to End Homelessness (Facing Forward) ends the cycle of homelessness for families and

individuals by offering hope, help, and housing. Facing Forward utilizes a Housing First model, which

provides permanent supportive housing to chronically homeless individuals, families, and veterans.

Under this model, we first ensure that clients have a safe, stable home, and then we empower them as

they lead a forward-facing life. By providing permanent housing and a full array of services, including

case management, healthcare, referrals for substance abuse treatment, mental health issues, education,

and job training, we give homeless people in Chicago the tools they need to reclaim their lives.

VISION

Facing Forward is committed to empowering all individuals to envision a brighter future. We are always

striving to ensure our approach is reflective of the unique paths which have led people to Facing

Forward. We are committed to fostering a diverse, equitable, and inclusive environment where each

member of Facing Forward is empowered to be themselves, share ideas, and contribute to the mission

and vision of the organization. We believe that we are stronger together. We want to serve as a

foundation and work in partnership with clients, staff, vendors, and community partners. In unity, we

can work to prevent and end homelessness for our clients, to partner and guide them on their journey

toward stability, health, and self-sufficiency.

COMPENSATION AND BENEFITS

• Salary range is $48,000 - $54,264.54 depending in experience and skills.
• Please see the attached document for full benefit information

SCHEDULE

• This position is a hybrid position, alternating remote work, field work, and office days. Free street parking.
• 9 am-5 pm, Monday-Friday, evening and weekend work as needed.

SUMMARY OF RESPONSIBILITIES

The Case Manager is responsible for

• Provides comprehensive home-based case management services to all residents and their families to support stabilization in permanent housing, maintenance or increase of income, and increase in skills and resources. Home visits are a requirement for this role.
• Complete intake, assessments, service plans, annual progress assessment, benefits assessment
• Provide life skills instruction in formal and informal settings, including, but not limited to financial literacy, tenant education, parenting education, and health/wellness education, and other skill development as needed.
• Collaboratively develops and updates individual service plans with clients, provides encouragement, education, and advocacy toward clients’ individual goals.
• Documents all client contacts and all services provided in progress notes.
• Maintains updated paper files in neat and legible condition.
• Completes all required paperwork in an accurate and timely manner, including but not limited to assessments, service plans, proof of income, releases of information, documentation of referrals, and updated proof of income and benefits for all household members.
• Completes timely and accurate data entry into HMIS and any additional database as needed according to Facing Forward Data Entry Policy.
• Car insurance and a reliable vehicle are required for this position as it involves travel between client's homes for home visits. Must be comfortable traveling to all parts of the City of Chicago

We welcome your application if you…

• You want to work with an organization that is making a difference in your community.
• You are passionate about serving Chicago’s underhoused individuals and families.
• You have strong personal and professional boundaries.
• You are well organized and detail oriented.
• You are empathetic to client needs while offering real solutions and resources.
• You get stuff done.

Equal Opportunity Employer

Facing Forward to End Homelessness is an Equal Opportunity Employer. We welcome and encourage

applications from individuals of all backgrounds. Employment decisions are made without regard to race,

color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, ancestry,

citizenship or work authorization status, age, disability, marital or family status, military or veteran status,

or any other characteristic protected by applicable federal, Illinois, or Chicago law.

Reasonable accommodations are available during the application and hiring process. Applicants who

require an accommodation may contact [email protected].

Physical Requirements

Sitting for extended periods is required. Intermittent physical activity, including standing, walking, and bending. Normal manual dexterity and hand-eye coordination corrected hearing and vision to normal range; verbal communication is required. Reasonable accommodation will enable qualified individuals with disabilities to perform the position’s essential functions.