Event Planning Coordinator

Job Description:

Company Description:

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.?We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of?outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

This role serves as the central gatekeeper and ambassador for two critical service functions within Workplace Solutions: Scheduling Coordination and the Workplace Solutions Center (7700). The position is highly visible and customer-facing, requiring daily collaboration with internal teams, vendors, and McDonald's employees to deliver a seamless, welcoming workplace experience.

The ideal candidate is a proactive problem solver, excels at multitasking, and is deeply committed to delivering exceptional customer service. This role plays a vital part in ensuring that workplace operations, meetings, and events run smoothly from initial request through successful completion.

Accountabilities & Responsibilities

Scheduling Coordinator

As a Scheduling Coordinator, you are the trusted partner for employees planning meetings and events within McDonald's Conference Center and Hamburger University.

• Serve as the primary point of contact for coordinating meeting and event space, ensuring accuracy, efficiency, and a high standard of service

• Reserve and manage Conference Center space in a timely and precise manner using EMS

• Collaborate closely with McDonald's employees (customers) to:

• Schedule meetings and events

• Design room layouts and seating configurations

• Coordinate food and beverage selections

• Assist with catering menu recommendations

• Identify and confirm audio-visual and technology requirements

• Own the end-to-end customer journey, supporting clients from initial inquiry through event execution with professionalism and care

• Balance multiple requests simultaneously while maintaining exceptional attention to detail, organization, and follow-through

• Demonstrate a warm, welcoming presence with refined hospitality skills, a positive attitude, and a customer-obsessed outlook

Workplace Solutions Center (7700)

As part of the Workplace Solutions Center team, you are a key resource supporting day-to-day facility operations and employee experience.

• Manage inbound facility service requests and customer calls through the Facility Services Portal

• Phone and email coverage is required 7:30am - 4:30 daily M-F

• Accurately document, track, and manage customer issues within Workplace Solutions platforms

• Coordinate vendor services and schedule appropriate resources to resolve service requests

• Raise complex or urgent issues to the appropriate Workplace Solutions functional teams

• Provide technical support and guidance for Workplace Solutions systems and tools, including:

• Room Finder and Facility portals

• Resolve issues requiring advanced critical thinking and problem-solving skills

• Develop and maintain strong, collaborative relationships with:

• Team members - highly dependent on the success of this team

• Workplace Solutions functional teams

• McDonald's Headquarters (MHQ) employees

• Regional and Divisional partners

• External Workplace Solutions vendors

• Support departmental priorities by assisting with special projects and additional responsibilities driven by business and organizational needs

Qualifications

• Preferred 2 plus years of experience in event booking, coordination, or a related hospitality or service-focused role

• Hospitality degree is preferred, or a combination of college coursework and relevant professional experience

• Strong verbal and written communication skills with the ability to interact confidently at all levels of the organization

• Highly team-oriented, adaptable, and flexible in a dynamic, fast-paced environment

• Demonstrated commitment to delivering exceptional customer service

• Proven ability to manage demanding situations and customers with professionalism, poise, and a calm demeanor

• At times a flexible schedule is required to ensure adequate coverage

• This is an onsite role at MHQ with possible opportunities to work remotely after 3-6 months

Why This Role Matters

This position directly shapes the employee and guest experience across McDonald's workplace environments. Success in this role means creating smooth, welcoming, and well-coordinated experiences that reflect the organization's commitment to excellence, hospitality, and service.

Compensation

Bonus Eligible: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $27.03 - $33.79 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.?

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: 3531