Senior Implementation Manager

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Gallagher Bassett is seeking a remote senior-level implementation professional to join our organization and lead high-impact client onboarding across our portfolio. This role is pivotal to ensuring new clients experience a seamless, well-orchestrated transition into Gallagher Bassett, setting the foundation for long-term partnership, satisfaction, and operational success.

You are the catalyst for seamless client onboarding experience, ensuring every new Gallagher Bassett client transitions smoothly and successfully. Your work directly impacts client satisfaction, retention, and operational excellence.

• Lead Client Onboarding: Serve as the primary client-facing leader for all new Gallagher Bassett implementations. Own the end- to- end onboarding process, engaging directly with client stakeholders to ensure timelines, deliverables, and quality standards are consistently met while building trust and driving a positive client experience.
• Design and Execute Implementation Plans: Build structured, scalable processes that align with client requirements and Gallagher Bassett standards.
• Collaborate Across Teams: Partner with producers, account managers, carriers, and brokers to deliver tailored solutions that meet client objectives .
• Deliver Exceptional Client Support: Provide technical expertise post-sale, troubleshoot issues quickly, and set-up clients for long-term success.
• Serve as a Subject Matter Expert: Interpret business challenges, recommend best practices, and influence process improvements that enhance client outcomes.
• Drive Operational Excellence: Identify opportunities to streamline onboarding and implementation, ensuring efficiency and consistency across all client programs.

Required:

• Bachelor’s degree and 5+ years of experience in implementation, client delivery, or related roles.
• PMO experience with proven ability to manage complex projects and cross-functional teams.
• Ability to manage multiple priorities and deliver results in dynamic environments.
• Strong problem-solving skills and a consultative approach to client needs.

Preferred:

• Professional certifications such as PMP (Project Management Professional) or CPCU (Chartered Property Casualty Underwriter) strongly preferred.
• Experience working in TPA and/ or Insurance Brokerage environment

Work Traits that will make you successful in this role:

• Exceptional communication and relationship-building skills.
• Resilience and adaptability in the face of shifting priorities.
• Collaborative mindset with a commitment to partnering across Gallagher Bassett teams.

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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.