Associate Account Manager

Job Description

• Conduct research, collect data, update status events, and prepare reporting based on client-specific parameters.
• Respond to inquiries from clients, dealers, drivers, internal teams, and vendors via phone/email within established service-level standards.
• Assist with managing open Salesforce requests to ensure cases and tasks remain current and do not go overdue.
• Escalate issues that impact service delivery.
• Perform audits and reporting related to data integrity.
• Manage data and exceptions.
• Clearly communicate recommendations to customers and internal stakeholders.
• Understand customer policies, anticipate needs, and support execution of goals.
• Meet or exceed departmental KPIs for phone and Salesforce performance.
• Assist in creating SOPs and FAQ documentation.
• Perform other duties as assigned.

Required Skills & Qualifications

• Bachelor’s degree or equivalent work experience
• 1–2 years of relevant experience
• Intermediate to advanced Excel skills
• Excellent verbal and written communication skills

Top Skills

• Account Management
• Sales Support
• Customer Service

Job Type & Location

This is a Contract position based out of Schaumburg, IL.

The pay range for this position is $21.50 - $21.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Schaumburg,IL.

This position is anticipated to close on Feb 2, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.