IT Support Engineer - Video Systems

Description

Company

SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.comand connect with us on Xand LINKEDIN.

Summary

The IT Support Engineer - Video Systems is responsible for the operational support, configuration, and performance of enterprise video management systems within a large, mission-critical airport environment. This role is centered on Genetec Security Center (Omnicast) and requires deep understanding of video systems from cameras to analytics to storage and network infrastructure. We are looking for candidates with strong IT infrastructure or desktop support backgrounds

and exposure to video, security, or physical systems are encouraged to apply.

This role blends enterprise video systems engineering with core IT infrastructure support.

The ideal candidate brings experience across video platforms AND broader IT domains such as

end-user support, Windows systems, and network troubleshooting. The position works closely with field technicians, project teams, and stakeholders to ensure reliable video system performance across the airport ecosystem.

Responsibilities

• Serve as a core team member supporting enterprise Genetec video management systems, including configuration, monitoring, and lifecycle support
• Perform advanced troubleshooting across the full video stack, including cameras, encoders, servers, storage systems, and network infrastructure
• Configure and maintain Genetec video components, including camera provisioning, recording roles, archiving, and system parameters
• Monitor system health and performance; identify issues related to latency, bandwidth, storage utilization, and video quality
• Analyze and resolve video issues such as loss of video, degraded streams, recording failures, and analytics performance
• Support video analytics capabilities, including motion detection, license plate recognition (LPR), and other intelligent video features
• Collaborate with field service technicians and project teams to validate camera installations, support commissioning, and resolve field-related issues
• Perform onsite validation activities, including camera alignment, focus, positioning, and basic diagnostics
• Configure and troubleshoot network infrastructure supporting video systems, including switches, VLANs, multicast/unicast traffic, and IP addressing
• Assist with system upgrades, firmware updates, patches, and planned maintenance activities
• Participate in system testing, cutovers, and after-hours maintenance windows
• Develop and maintain technical documentation, standards, and troubleshooting guides
• Interface directly with customers and stakeholders to resolve issues effectively in a high-availability operational environment
• Participate in on-call rotation supporting airport operations at O’Hare and Midway

Required Experience and Skills

• Proven experience supporting enterprise or campus-scale IT systems (airports, transportation, healthcare, higher education, large corporate campuses, etc.)
• Experience with enterprise video management systems (Genetec strongly preferred but not required)
• Strong understanding of IP video systems, including:
• IP cameras, encoders, and ONVIF standards
• Video streaming concepts (bitrate, frame rate, compression, multicast/unicast)
• Camera technologies (low-light, WDR, lenses, positioning)
• Experience supporting video storage environments, including retention policies, archiving, and SAN/NAS systems
• Familiarity with video analytics technologies (motion detection, LPR, AI-based analytics, event correlation)
• Networking fundamentals, including:
• Cisco switch configuration and troubleshooting
• VLAN design and segmentation
• IP addressing and subnetting
• Network performance considerations for high-bandwidth video systems
• Experience supporting Windows-based servers and workstations supporting VMS platforms
• Ability to diagnose and resolve issues across software, hardware, and network layers
• Strong troubleshooting and analytical skills in live, mission-critical environments
• Comfortable working independently and collaboratively with field and engineering teams
• Strong communication and documentation skills
• Customer-focused mindset with a strong sense of urgency

Preferred Qualifications

• Bachelor’s degree in IT, Engineering, or related technical discipline (or equivalent experience)
• Genetec certification (Certified Technical Associate, Certified Technical Professional, or higher) strongly preferred
• Experience with additional Genetec modules (Synergis Access Control, Federation, Mission Control/Event Management)
• Experience with major camera manufacturers (Axis, Hanwha, Bosch, etc.)
• Experience working in regulated or high-availability environments such as airports or critical infrastructure
• Familiarity with performance monitoring and diagnostic tools for video systems

Work Environment and Requirements

• Must qualify for and maintain airport badging and CBP access
• Valid driver’s license required
• Flexible schedule required for on‑call rotations and overnight system maintenance
• Ability to travel locally between O’Hare and Midway as needed

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer Statement 
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

Staffing Firms 
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.