Sales & Client Services Coordinator

Job Description

Job Description

Description:

Department: Executive Team

FLSA: Non-Exempt

Status: Full Time

Reports to: Trish Vogel

Customary Days: Monday - Friday

Customary Hours: 8:45am-5:15pm. Hours may be extended when workload is increased.

Position Summary

The Sales & Client Services Coordinator is responsible for performing administrative duties related to management of the reception desk and supports the Sales department and Executive Team. This includes, but is not limited to, answering phones, greeting and announcing clients/guests, e-mail management, filing, and managing client inquiries. As the first point of contact at the reception desk, you will greet visitors with professionalism and warmth while managing daily office functions. This role requires excellent communication, multitasking, and organizational skills and an upbeat attitude.

Essential Functions:

• Welcome and assist visitors and vendors upon arrival.
• Answer phones, engage clients and direct calls to appropriate person.
• Complete inquiry forms carefully and promptly enter information into CaterXpert.
• Maintain calendar for the tasting rooms, conference rooms and Larkin Hall event spaces.
• Monitor and maintain common areas including reception, conference rooms, training room, and supply areas
• Manage incoming and outgoing mail and packages, coordinate messengers and deliveries.
• Collect sales reports, update team Excel report and distribute company wide weekly.
• Monitor usage and repair of office machinery including copiers, printers and postage machine.
• Proactively assist sales team with items such as, but not limited to, the following; Creating and printing tent cards, creating, printing and cutting tasting menus, research projects and packaging client favors/gifts.
• Check information e-mail inbox at least four (4) times per day during normal working hours. Forward communications to correct point of contact.
• Track company stationary inventory and coordinate reorder through the Marketing Department as needed.
• Maintain order and cleanliness for sales craft area.
• Order office supplies once a week. Order office supplies needed to set up newly hired employees. Manage office supply budget on monthly basis.
• Distribute intra-company phone and e-mail lists to entire staff, monthly.
• Maintain and update the Weekend/Holiday Manager on Duty List; ensure phone voicemail is updated accordingly.
• Learn Catering Software functions
• Input of onsite lunch or dinner orders for client entertaining to include food, equipment rentals, staff and set up.
• Perform other relevant tasks as required.

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma required. Bachelor’s degree preferred.
• Minimum of 2 years of experience in administrative support or office management.

Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to demonstrate strong affinity for Blue Plate’s mission: Our mission is to “care more” for others through food and service experiences that turn our partner’s vision into reality.
• Must be dependable and responsible.
• Must be able to work with a variety of people.
• Operate basic office equipment such as postage and copy machines.
• Must be able to efficiently multi-task multiple projects at any given time.
• Must be highly organized with strong attention to detail.
• Strong computer skills that include proficiency with MS Office and Google applications, Catering and CRM software.
• Local travel is required.

Language Skills

Ability to read, write and speak English proficiently. Bilingual skills preferred.

Physical Demands: The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• While performing the duties of this job, the employee is regularly required to talk or hear.
• Possess the ability to fulfill and any all office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer entry, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• The employee must occasionally lift and/or move up to 20-25 pounds.
• At times, may require more than 40 hours per week to perform the essential duties of the position.
• Fine hand manipulation (keyboarding).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Internal office space.
• The noise level may include that of a combination of office environment.

Compensation and Benefits:

Salary Range: $50,000 - $55,000 annually, based on experience and qualifications

Blue Plate Catering is an Equal Employment Opportunity employer. ?Candidates are considered for employment with Blue Plate Catering without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other classification protected by applicable federal, state or local law.