VP, Client Services, MedComm

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. 

Job Description

WHAT DOES A SVP, CLIENT SERVICES, MEDCOMM DO?

The role of a Vice President (VP), Client Services, MedComm is a senior leadership role responsible for the strategic direction, client relationship health, and financial performance of a significant portfolio of medical communications business. This individual will serve as the primary senior contact for key clients, acting as a true steward for their brands and a proactive, strategic partner. The ideal candidate will demonstrate profound ownership, an unwavering commitment to doing what is right for the brand, and the ability to seamlessly facilitate collaboration between agency and client teams. This role demands a leader who can inspire internal teams, drive strategic growth, and ensure flawless execution.

Strategic Leadership & Client Partnership:

• Serve as the senior strategic lead across all assigned accounts, ensuring brand objectives are met and exceeded.
• Cultivate and maintain senior-level client relationships built on trust, transparency, and strategic value.
• Proactively identify client needs, business challenges, and growth opportunities; develop innovative solutions and proposals to address them.

Financial & Account Management:

• Assume full P&L responsibility for the account portfolio, including revenue forecasting, budget management, and profitability.
• Lead account planning, and drive organic growth within existing accounts.

Team Leadership & Development:

• Lead, mentor, and manage a multi-layered account team, fostering a culture of excellence, accountability, and professional growth.
• Ensure proper resource allocation and team structure to effectively meet client needs.

Operational Excellence & Integration:

• Oversee the execution of all account deliverables, ensuring the highest quality of work.
• Champion and enforce processes that support timely alignment and clear communication between agency and client teams across all workstreams.
• Serve as the central point of integration for internal teams, including medical, strategy, creative, digital, and meeting services, to ensure a unified and cohesive approach.

All other duties as assigned.

Qualifications

PREFERRED

QUALIFICATIONS

& EXPERIENCE

Extensive Account Management Experience : A minimum of 10-12 years of progressive account management experience within a medical communications agency. Candidates must have proven success managing a significant portfolio of business, defined as either:

• A single, large-scale account with an annual revenue exceeding $3 million, OR;
• A combination of multiple accounts with a total annual revenue of over $5 million.

Core MedComm Expertise : Deep, hands-on experience and demonstrated expertise in the strategic oversight and tactical execution of key medical communications programs, including speaker bureau management, scientific content development, and comprehensive congress support.

Collaborative Leadership & Integration : Demonstrated ability to lead and motivate integrated internal teams (e.g., medical, strategy, client services) and effectively manage external partners and vendors to deliver unified solutions.

Client & Agency Alignment : Must possess superior skills and a proven track record of fostering timely alignment between agency and client teams. The ideal candidate excels at driving consensus, ensuring clear communication, and maintaining project momentum across all workstreams in a fast-paced environment.

Bachelor’s degree required ; advanced degree (MBA, MS, PharmD) is a plus.

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $159,000 to $236,000 and is not applicable to locations outside of the U.S. The base salary range represents the low and high end of the salary range for this position. Compensation will be determined based on relevant experience, other job-related

qualifications

/skills, and geographic location (to account for comparative cost of living). EVERSANA reserves the right to modify this base salary range at any time.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected] .

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