Property Operations Manager-Tier I, South Region

The salary range for this position is $41.80 - $60.61 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits:

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

The Property Operations Manager (Tier 1) reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Under the direction of the Market Manager or Director, assists in preparing annual management plan and budget for assigned properties that adhere to properties goals and planned use.
• Ensures that the property performs to this plan and budget by managing the properties day-to-day operations.
• Oversees and monitors all operating and capital budgets.
• Provides timely and professional responses to tenant requests and inquiries.
• Assists in move-in / move-out process.
• Coordinates tenant improvements.
• Handles lease compliance and collections promptly, consistently, courteously, and professionally.
• Supervises vendors, determining acceptable performance administering contracts, and negotiating and/or resolving issues and disputes.
• Under the direction of the Market Manager or Director assists with the Completion of annual CAM reconciliations for assigned properties.
• Serves as a representative of the building and NMHC in dealing with tenants, prospective tenants, vendors, city officials, unions and associations.
• Responsible for the safety of the building occupants.
• Oversees security, engineering and maintenance activities, and cleaning operations.
• Conducts building inspections and implements procedures to correct deficiencies.
• Ensures that property accounting and financial reporting are administered in a timely fashion.
• Facilitates seamless communication among NMH internal support teams, external contractors, and building occupants.
• Under the direction of the Market Manager or Director assists in hiring manages and trains personnel under his or her management.
• Resolves employee issues that may arise.
• Drafts and oversees the long-term infrastructure and maintenance plan for assigned properties.
• Additional Functions: ensures financial compliance with all NMHC policies, including timely submission and reconciliation of invoices.
• Conducts annual tenant satisfaction surveys.
• Leads due diligence activities during building acquisitions as necessary.
• Leads special projects across the commercial
• portfolio as required by NMH Leadership.
• AA/EOE.

Qualifications

Required:

• Bachelor’s degree, or RPA certification, or four additional years of relevant experience.
• Minimum three years property management experience.

Preferred:

• Experience managing medical office properties or working in a healthcare setting.
• Construction management experience.
• Expert MS Excel user (Statistical analysis, charting, advanced formulas).

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.