Office Support Specialist - The Testing Center

Office Support Specialist - The Testing Center

Testing Center

Job Summary

Plays an important role in overseeing the administration of over 600 standardized tests, including computer-based and paper-based formats, at the University of Illinois Testing Center. Includes managing daily operations, engaging clients to ensure a positive testing experience, proctoring exams in compliance with established protocols, addressing property-related issues, and troubleshooting technical problems for testing partners, Prometric and Pearson VUE. Ensures the Testing Center operates efficiently, maintaining compliance with institutional and regulatory standards while fostering a secure and professional testing environment.

Duties & Responsibilities

• Operations
  • Obtain and maintain certifications as a Test Center Administrator for Pearson VUE and Prometric test companies.
  • Coordinate the opening and closing of the testing center, ensuring readiness and compliance with contractual obligations.
  • Serve as the lead Test Center Administrator and manage all operational aspects of testing activities.
  • Troubleshoot and resolve technical issues for Pearson VUE and Prometric testing partners.
  • Learn and utilize administrative system software, policies, and record-keeping processes.
• Leadership
  • Assist the Assistant Director to recruit, hire, and train student staff.
  • Foster a supportive and professional work environment.
  • Act as a liaison with testing companies to address standard operating procedures and irregularities.
  • Assist the Assistant Director to develop and manage work schedules for student staff and approve time sheets.
• Reporting
  • Assist the Assistant Director in compiling and managing data for mid-year and end-of-year reports.
  • Maintain daily documentation of testing demographics, capacity, and operational activities.
• Perform additional operational and administrative duties as assigned.

Additional Physical Demands

Position involves working flexible hours needed to maintain the staffing requirements of the Center. Testing Center is open Tuesday-Friday, 6:30am until 5:00pm or until testing concludes.

Minimum Qualifications

High school diploma or equivalent.
Any one or combination totaling two (2) years (24 months) from the categories below:
College coursework in any curriculum, as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associate’s Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
Work experience performing office/clerical activities, including the use of computer systems.
One (1) year (12 months) of work experience comparable to the second level of this series.

Preferred Qualifications

Experience delivering computer-based testing or proctoring exams
Experience with administrative functions
Experience that demonstrates strong communication and interpersonal skills
Experience working with culturally diverse populations
Experience working collaboratively in a team environment

Knowledge, Skills and Abilities

• Openness, inclusiveness, sensitivity to cultural differences, and the ability to interact with all people, understand individual differences, and relate with a diverse student population
• Excellent verbal, public speaking, writing, and listening skills with ability to clearly articulate thoughts and ideas
• Dependable, flexible, and adaptable
• Exercise excellent judgment and discretion, especially in handling confidential and/or sensitive information
• Demonstrate personal accountability, effective work habits, and ability to handle multiple work priorities
• Strong organizational skills with excellent attention to detail and ability to prioritize tasks
• Ability to perform quickly and accurately under the pressure of frequent deadlines and heavy workload
• Proficient knowledge of Microsoft Word, Outlook, and Excel programs

Appointment Information

This is a 100% full-time Civil Service 3243 - Office Support Specialist position, appointed on a 12-month basis. The expected start date is as soon as possible after 9/3/2025. The collective bargaining agreement sets a wage of $21.555/hr. Sponsorship for work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at .

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on 8/14/25 . Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Marsha Mwilambwe, [email protected]. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits .

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing [email protected] .

Requisition ID : 1032142
Job Category : Administrative Support
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