Director of XDR Operations
Role: Director of XDR Operations Location: Chicago, IL, Mansfield, MA, Dallas, TX (hybrid) Duration: 6 months contract to hire POSITION SUMMARY: The Director of XDR Operations reports to the Senior Director, Enterprise Data & Analytics. Full-Time In Office/Hybrid/Remote: Hybrid preferred Grade: Senior Manager / Director (based on experience) This role owns the day-to-day operational excellence of the Enterprise Data Lake (EDL) and Master Data Management (MDM) platforms. The successful candidate will establish a reliable run model (monitoring, incident management, ticket intake, SLAs), reduce operational risk through automation and standards, and partner with engineering, MDM, security, and business stakeholders to ensure data is trusted, available, and fit for use. ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
- Own EDL and MDM production operations: monitoring, incident response, problem management, and service health reporting.
- Stand up and manage the Data Run model: intake triage, prioritization, escalation paths, on-call/coverage plans, and SLAs.
- Maintain and improve platform reliability: data freshness, pipeline uptime, failure recovery, and controlled releases.
- Drive root cause analysis and prevention: post-incident reviews, corrective actions, and recurring issue elimination.
- Author and maintain runbooks, SOPs, operational dashboards, and knowledge base documentation.
- Coordinate with offshore/contract resources for ticket execution and platform support; ensure quality and accountability.
- Partner with Data Engineering/Architecture to implement operational controls (alerts, automated retries, data quality checks).
- Support major programs (ERP migrations, integrations, reporting enablement) by ensuring operational readiness and cutover support.
- Ensure adherence to security, access, and change management practices in partnership with IT and Security.
For applications and inquiries, contact: [email protected]
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