Program Manager

Job Description

We are seeking a Program Manager to support customer-facing implementation programs. This is a highly external-facing role responsible for managing programs for the client's customers as well as other operating companies.

This role will assume ownership of programs previously managed by a lower-performing PM and will also support new projects entering the delivery pipeline.

The ideal candidate is not a cookie-cutter Program Manager. Success in this role requires strong program management fundamentals combined with consulting skills, relationship management, and enough technical fluency to effectively collaborate with customers and technical teams.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Key Responsibilities:

• Manage external, client-facing implementation programs for customers and other operating companies

• Run multiple concurrent projects based on size and complexity

• Lead stakeholder communication and maintain strong customer relationships

• Provide consistent project visibility through status updates, documentation, and communication

• Track budgets, manage forecasts, and handle scope changes

• Document and manage change requests and scope adjustments

• Maintain project schedules, checkpoints, and overall program governance

• Partner with technical teams to ensure successful delivery

• Lead discovery sessions and translate customer requirements into JIRA stories when needed

• Manage offshore and nearshore delivery resources

Requirements:

• Minimum 5 years of Program Management experience

• Manufacturing industry experience

• Experience working in Jira

• Experience managing budget up to 1M

• Sufficient technical understanding to engage engineering teams and understand solution design

? Custom software implementations

? ERP integrations

? CRM integrations

? CPQ implementations

? Manufacturing-focused solutions

• Experience managing customer-facing programs

Comfort leading conversations with both technical and business stakeholders Certifications

• PMP

• Scrum certifications

Budget & Financial Management

Candidates must have experience managing:

• Project budgets and revenue forecasts

• Change requests and scope adjustments

• Time & Materials projects

• Milestone-based billing models

Strong experience reviewing and interpreting Statements of Work (SOWs) is essential.

Change Management

Experience with organizational change management is strongly preferred, particularly for:

• CPQ implementations

• New platform rollouts

User training and adoption tracking