Assistant Studio Manager

Job Description

Job Description

Description:

Be fit. Change lives. Have fun.

Here at Orangetheory Fitness we create exciting and rewarding experiences for our team members that are

motivated, career driven, and fitness-minded who want to improve themselves and their future. We are currently

looking for an Assistant Studio Manager (ASM) that is keen on driving sales and service excellence to provide

leadership to the sales teams and to support the Studio Manager with day to day operations. If you are someone

looking for growth and eager to promote the health and wellness benefits behind this science-based, full-body group

workout, we encourage you to apply!

Why work for Orangetheory Fitness?

• WORKOUT FOR FREE!
• PTO & Holiday Pay
• Flexible Schedules - Weekend Evenings/Nights Off
• Fitness Casual Dress Code
• Medical/Dental/Vision, Life, STD, and Other Benefits
• 401k with Matching
• Paid Training- new hire training and ongoing sales development
• Growth Opportunities
• Employee Recognition Program
• Free Classes for Family/Friends

Assistant Studio Manager Responsibilities:

• Manager on Duty when Studio Manager is out, ensuring daily production is met and member experience is held to a high standard
• Assist in coordinating initial and ongoing sales drivers (pre-sale events, studio events, outreach)
• Responsible for overseeing the sales process and systems, including meeting performance metrics through membership sales
• Manage, monitor, coach-develop and evaluate the performance of all Sales Associates
• Compliance and adherence to Business Policies for daily studio operations
• Assist with training and scheduling of all studio staff
• Model all studio activities through self-involvement (leading by example)
• Responsible for New Hire onboarding and delivery of initial Sales Associate training schedule
• Ensure that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, delinquent account procedures, customer care calls, change requests and document scanning
• Provide and maintain the highest level of customer service, using effective decision-making to help resolve customer service issues
• Manage social media platforms, social calendars, and monthly newsletter, using marketing tools for effective community involvement
• Responsible for ensuring that the facility is clean, maintained and operationally sound

• Proven sales and leadership experience is required
• Must possess excellent leadership skills to create a positive, successful environment for staff and members
• Strong work ethic, integrity, and professional demeanor
• Solid verbal and written communication skills
• Ability to work and function in a team environment
• Flexible to work day, evening and/or weekend hours as needed
• Passionate about fitness and helping others achieve their goals
• Previous management experience in the health & fitness industry strongly preferred