Technical Support Engineer

Technical Support Engineer - Rockford USA

​

To provide DSE’s external customers with high quality, value adding technical support on the full range of the company’s electronic control modules for a wide range of generator and control applications. Including (but not limited to) renewable energy, backup/emergency power, paralleling with the grid, and other complex applications, engine only functions and off highway implementations.

To provide technical support and product development guidance to DSE’s internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team.

Training global and local customers, and internal personnel on DSE product and their applications.

Global and local customer visits to assist sales, training, or fault-finding purposes.

​

Key Duties & Responsibilities:

​

Providing customers with global technical support (training, trouble shooting, commissioning etc.) via telephone, email, remote desktop sessions (e.g., Microsoft Teams, Zoom, etc.) and face-to-face on a wide range of DSE product

Delivering training sessions on DSE products covering technical functions, applications, and common faults

Test and confirm reported issues from customers. If confirmed follow the company’s procedures and guidelines for remedial action

Preparation of technical documentation including product manuals and training instructions

Proofread technical documents authored by other personnel

Development guidance to engineering on new and existing product features

Assisting the test and approval department’s comprehensive testing of products

Technical support to DSE Internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team

Compliance with internal procedures and documentation

Submit a monthly report to the global support manager of previous months activities

​

Internal & External Relationships:

Liaise with other technical support engineers to better understand existing and new products, and their functionality

Liaise with the engineering and test & approval departments when clarification is required by those departments or technical support

Liaise with internal sales and marketing providing assistance where necessary

Liaise with the relevant Business Development Manager (BDM) for their region’s requirements. Keeping them appraised of developments in their area

Liaise with DSE distributers, customers, integrators, and end users requiring support

Liaise with 3rd party companies within DSE supply chain providing assistance where necessary

Requirements:

​

General generator application and system knowledge

Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience

Ability to operate under own initiative as well as possessing strong team working skills

Recent experience in the generators and the diesel generator industry

Relevant experience in a customer-based environment

Excellent communications skills

Confident IT skills

​

For full details of the job please download the job description below:

​

http://deepseaelectronicsltd.peoplehr.net/Pages/JobBoard/Opening.aspx?v=60d14bfb-461d-4190-8e0a-4cc7...

​

Please Note:

For further information or an informal chat contact our Internal Recruiter, Natasha Graham, on 01723 890099. If this role isn't quite right for you, but you are interested in future vacancies with Deep Sea Electronics please continue to monitor our website for regular updates. DSE is an equal opportunity employer. A copy of our statement is available on request.

​

​