Cafe Manager

Operations & Business Manager

We are seeking a highly organized and proactive Operations & Business Manager to oversee daily operations, streamline processes, and ensure smooth business performance across all areas of the company. This role requires a hands-on leader who can manage teams, maintain compliance, and handle both business and technical aspects of operations.

• Hire, onboard, and guide team members.

• Provide regular training to ensure service quality, compliance, and team growth.

• Build a positive, collaborative work environment aligned with company culture.

• Create clear guidance and standard operating procedures for staff.

• Oversee staff scheduling and ensure coverage across shifts.

• Manage payroll processing and resolve any related issues.

• Supervise inventory management, ordering, and vendor relationships (produce, coffee, matcha, etc.).

• Source new products, suppliers, and negotiate better pricing when possible.

• Ensure all drinks and food meet company quality standards.

• Develop and implement catering workflows, including setup of online catering accounts and smooth payment/order processes.

• Ensure compliance with health codes; prepare team for inspections.

• Organize regular deep cleaning and maintenance routines.

• Monitor all business accounts and reconcile finances.

• Make timely payments to vendors, services, and credit card accounts.

• Open and manage business bank accounts as needed.

• Track expenses and support cost optimization.

• Troubleshoot and resolve technical issues related to POS (Clover), delivery tablets, TVs, printers, and camera systems.

• Oversee equipment installation, repair, replacement, and purchases.

• Ensure proper setup and integration of delivery platforms.

• Manage and update Google, Yelp, and other business listings.

• Plan and execute social media strategies across platforms, including TikTok growth campaigns.

• Oversee the design and ordering of branded packaging, uniforms, and promotional materials (cups, cones, posters, labels, cookie boxes, sleeves, etc.).

• Respond to emails and customer requests promptly.

• Develop new seasonal menu items (drinks and food) to enhance offerings.

• Maintain consistent product quality and ensure adherence to recipes and standards.

• Continuously explore new opportunities to improve customer experience and expand business reach.

• Proven experience in operations, hospitality, or retail management.

• Strong leadership, organizational, and multitasking skills.

• Ability to troubleshoot technical systems and manage vendor relations.

• Financial acumen with experience in payroll, payments, and account management.

• Creative mindset for marketing, product development, and customer engagement.

• Knowledge of health and safety compliance in food & beverage industry.