Help Desk Technician

Job Summary:

Mission Multiplier is currently seeking a Help Desk Technician to support one of our government customers. Candidates must have a current Secret security clearance or be able to obtain and maintain one . This is an entry-level, onsite position at Scott AFB, IL that serves as A4 Client Support Administrator (CSA) for NIPR/SIPR. On-call duties after hours and weekend with a call rotation schedule.

Job Responsibilities:

• Laptop/desktop setup and support both unclassified and classified environment.
• Responsible for Tier 1 Help Desk coverage as first line technician servicing customers which comprise of military, civilian, and contractor within Headquarters Air Mobility Command A4 Directorate.
• Creates remedy trouble tickets gathered from customer calls, walk-ins, and via self-service ticket system (A4 Service Request) in support of internal and external customers with hardware, software, network and system application request, and telecommunication system issues.
• Route calls to assign Help Desk Specialist to support and respond to customer computer issues.
• Maintains and updates records and tracking databases of mobile devices. Conducts in/out processing for in-bound and out-bound users.
• Laptop/desktop setup and support both unclassified and classified environment.
• Assist users with VPN access and other AF approved software and application services.
• Documents configurations and procedures.
• Assist with inventory and asset management for all IT equipment.
• Able to work as a team and follow established policy and procedure.

Required Qualifications:

• High school diploma OR Associate's degree and 1-5 years related experience.
• Operating Systems (OS) Certification (Windows 11 OS, etc.)
• Experience with creating and managing desktop/laptop images.
• Current Active Secret security clearance.
• Information Assurance Technical (IAT) Level II Certification (CompTIA Security + CE) or equivalent IAW DoD 8570 requirements.
• Knowledge of general hardware and software maintenance and configuration, trouble ticket database configuration, general clerical procedures, and experience in office management is desirable.

ABOUT MISSION MULTIPLIER

Mission Multiplier is a certified small business headquartered in Huntsville, Alabama. We multiply the impact that clients can make against their mission objectives by providing cybersecurity subject matter expertise and thought leadership. Our goal is to multiply the successes that our clients achieve against their respective missions, while simultaneously enabling the missions of our employees - with the end result of securing and enriching the communities we serve - through the delivery of innovative cybersecurity solutions.

EEO STATEMENT

Mission Multiplier is community-focused first and commits to being an EEO employer. Because of this we do not and will never discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age (40 or older), disability, genetic information, or any other protected class characteristic protected by federal, state, or local law. If you require an accommodation, please email our Human Resources department at [email protected].

BENEFITS

Mission Multiplier offers a wide range of benefits, including:

• Group Life Insurance
• Voluntary Life/AD&D Insurance
• Medical Insurance
• Secondary/GAP Insurance
• Dental Coverage
• Vision Coverage
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• 401k (w/ employer match) after six (6) months of continuous service