AVP Global Facilities Management and Governance
Hyatt Hotels
Chicago, IL
Description The Opportunity Hyatt seeks an enthusiastic Associate Vice President to join our Risk Management. In this role, you will be collaborating closely with the broader Growth, Operations, Health, Safety, & Security, Sustainability, Social Responsibility, Legal, Finance teams and more, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits which include: • Annual allotment of free hotel stays at Hyatt hotels globally • Flexible work schedule • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption • Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. The Role The global lead of Facilities provides strategic leadership and governance across Hyatt's managed, franchise, and owned properties worldwide. This role establishes a unified, data-driven facilities organization that ensures operational excellence, sustainability leadership, and risk mitigation. This leader will develop and enforce global standards for building systems, facilities operations, sustainability, and asset preservation. Through a centralized framework, the Global Head will drive alignment across regions, ensuring consistency in maintenance, compliance, capital planning, and vendor management. The role will also oversee the integration of ESG programs, preventive maintenance strategies, and digital compliance tools that enhance performance, transparency, and owner trust. Collaboration across business functions-including Operations, Risk Management, Development, Procurement, Construction Services, Openings & Conversions, and Finance-is essential to ensure that facilities programs protect the brand, enhance guest satisfaction, and safeguard long-term asset value.
Key Responsibilities
Strategic Leadership & Governance • Establish a global facilities management framework with clear governance, accountability, and reporting structures. • Lead the creation and enforcement of global engineering, maintenance, and operational standards. • Develop centralized policies, playbooks, and digital compliance systems to drive consistency and efficiency across all properties. • Partner with Construction Services and the Openings & Conversions team to ensure facilities standards, building systems, and compliance requirements are embedded during design, development, renovations, and transition phases. • Serve as a strategic advisor to executive leadership and regional teams on asset preservation, risk, and sustainability initiatives. Risk Management & Compliance • Strengthen brand resilience by ensuring all properties comply with global safety, fire, and regulatory requirements. • Implement global compliance dashboards and digital tools for monitoring, documentation, and reporting. • Partner with Risk Management to minimize exposure, improve audit readiness, and enhance incident prevention. • Work closely with Risk Management to develop and maintain global crisis response and business continuity playbooks. Sustainability & ESG • Integrate ESG metrics and reporting into daily operations and long-term planning. • Partner with Sustainability to lead global energy, water, and carbon reduction initiatives, ensuring alignment with Hyatt's sustainability goals. • Establish standardized sustainability KPIs and reporting frameworks across regions. • Champion ESG innovation, certifications, and partnerships that enhance environmental and social impact. Asset & Maintenance Management • Oversee implementation of global preventive and predictive maintenance programs to improve asset reliability and lifecycle performance. • Support centralized CapEx planning and forecasting processes. • Develop data-driven asset dashboards that inform investment, risk, and operational decisions. Vendor & Program Management • Establish a centralized vendor management system with standardized service level agreements (SLAs) and performance scorecards. • Leverage global procurement programs to achieve cost efficiencies and quality consistency. • Oversee rollout of digital tools and platforms that improve transparency and vendor accountability. Talent Development & Culture • Build and lead a global network of regional engineering and facilities leaders. • Develop global training, certification, and advancement programs to strengthen technical and leadership capabilities. • Promote a safety-first culture with emphasis on excellence, accountability, and continuous improvement. Collaboration & Communication • Partner with senior leadership, GMs, RVPs, Construction Services, and the Openings & Conversions team to ensure alignment between facilities operations, development, and new property transitions. • Collaborate cross-functionally with Design, Development, and Procurement teams to ensure facility readiness, asset quality, and long-term maintainability. • Communicate performance insights and global program updates through regular business reviews and dashboards. • Foster cross-functional collaboration to support development, design, and operational strategies. Qualifications
Experience Required: •Bachelor's degree in engineering, Facilities Management, Sustainability, or a related discipline. •Minimum of fifteen (15) years of progressive engineering and facilities leadership experience, preferably within the hospitality or global real estate sectors. •Proven success leading multi-region or global facilities operations, with emphasis on sustainability, compliance, and risk management. •Deep technical expertise in building systems, asset management, and capital planning. •Experience implementing centralized FM programs, technology platforms (CMMS/IWMS), and ESG reporting systems. •Demonstrated ability to influence across diverse stakeholders and manage large-scale organizational transformation. Experience Preferred: •Professional certifications such as CFM, FMP, LEED, or PMP. •Strong data and financial acumen with ability to interpret operational metrics into strategic insights. Other Requirements: •Travel required. •Exceptional communication, collaboration, and change management skills. •Builds strong relationships and collaborates effectively across teams. •Communicates clearly and confidently with all levels, including senior leaders. •Highly organized with strong attention to detail and the ability to manage multiple priorities. •Curious, analytical, and solution oriented. •Works effectively with people from diverse backgrounds and perspectives. •Self-motivated and able to work independently with sound judgment. •Strong written and verbal communication skills. •Proficient in Microsoft Office Suite The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you: Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. The salary range for this position is $161,000 to $250,000. This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
Key Responsibilities
Strategic Leadership & Governance • Establish a global facilities management framework with clear governance, accountability, and reporting structures. • Lead the creation and enforcement of global engineering, maintenance, and operational standards. • Develop centralized policies, playbooks, and digital compliance systems to drive consistency and efficiency across all properties. • Partner with Construction Services and the Openings & Conversions team to ensure facilities standards, building systems, and compliance requirements are embedded during design, development, renovations, and transition phases. • Serve as a strategic advisor to executive leadership and regional teams on asset preservation, risk, and sustainability initiatives. Risk Management & Compliance • Strengthen brand resilience by ensuring all properties comply with global safety, fire, and regulatory requirements. • Implement global compliance dashboards and digital tools for monitoring, documentation, and reporting. • Partner with Risk Management to minimize exposure, improve audit readiness, and enhance incident prevention. • Work closely with Risk Management to develop and maintain global crisis response and business continuity playbooks. Sustainability & ESG • Integrate ESG metrics and reporting into daily operations and long-term planning. • Partner with Sustainability to lead global energy, water, and carbon reduction initiatives, ensuring alignment with Hyatt's sustainability goals. • Establish standardized sustainability KPIs and reporting frameworks across regions. • Champion ESG innovation, certifications, and partnerships that enhance environmental and social impact. Asset & Maintenance Management • Oversee implementation of global preventive and predictive maintenance programs to improve asset reliability and lifecycle performance. • Support centralized CapEx planning and forecasting processes. • Develop data-driven asset dashboards that inform investment, risk, and operational decisions. Vendor & Program Management • Establish a centralized vendor management system with standardized service level agreements (SLAs) and performance scorecards. • Leverage global procurement programs to achieve cost efficiencies and quality consistency. • Oversee rollout of digital tools and platforms that improve transparency and vendor accountability. Talent Development & Culture • Build and lead a global network of regional engineering and facilities leaders. • Develop global training, certification, and advancement programs to strengthen technical and leadership capabilities. • Promote a safety-first culture with emphasis on excellence, accountability, and continuous improvement. Collaboration & Communication • Partner with senior leadership, GMs, RVPs, Construction Services, and the Openings & Conversions team to ensure alignment between facilities operations, development, and new property transitions. • Collaborate cross-functionally with Design, Development, and Procurement teams to ensure facility readiness, asset quality, and long-term maintainability. • Communicate performance insights and global program updates through regular business reviews and dashboards. • Foster cross-functional collaboration to support development, design, and operational strategies. Qualifications
Experience Required: •Bachelor's degree in engineering, Facilities Management, Sustainability, or a related discipline. •Minimum of fifteen (15) years of progressive engineering and facilities leadership experience, preferably within the hospitality or global real estate sectors. •Proven success leading multi-region or global facilities operations, with emphasis on sustainability, compliance, and risk management. •Deep technical expertise in building systems, asset management, and capital planning. •Experience implementing centralized FM programs, technology platforms (CMMS/IWMS), and ESG reporting systems. •Demonstrated ability to influence across diverse stakeholders and manage large-scale organizational transformation. Experience Preferred: •Professional certifications such as CFM, FMP, LEED, or PMP. •Strong data and financial acumen with ability to interpret operational metrics into strategic insights. Other Requirements: •Travel required. •Exceptional communication, collaboration, and change management skills. •Builds strong relationships and collaborates effectively across teams. •Communicates clearly and confidently with all levels, including senior leaders. •Highly organized with strong attention to detail and the ability to manage multiple priorities. •Curious, analytical, and solution oriented. •Works effectively with people from diverse backgrounds and perspectives. •Self-motivated and able to work independently with sound judgment. •Strong written and verbal communication skills. •Proficient in Microsoft Office Suite The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you: Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. The salary range for this position is $161,000 to $250,000. This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
Posted 2026-05-09
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