Part-Time Centralized Scheduling Agent

Job Description

Job Description

Position: Part-Time Outbound Centralized Scheduling Agent (Outbound Focus)

We are seeking motivated, self-directed individuals to join our team as Part-Time Centralized Scheduling Agents, specializing in outbound customer communication. This role plays a key part in driving service traffic and maintaining customer engagement across our automotive group.

This is an outbound-focused position responsible for contacting customers to schedule service appointments, follow up on missed opportunities, and support overall retention efforts.

Schedule:

• Part-time position with flexible scheduling within the team hours of Mon - Fri 8am - 6:30pm and Sat 8am - 3pm

• Evening and weekend availability preferred

• Ability to commit to a consistent weekly schedule is required

• Ideal for individuals seeking supplemental income with performance-based earnings

Key Responsibilities:

• Conduct high-volume outbound calls to customers for service scheduling and follow-up

• Re-engage inactive customers and recover missed service opportunities

• Accurately schedule appointments and document all customer interactions

• Maintain a professional, confident tone on every call

• Meet or exceed daily and weekly call and appointment-setting goals

Additional Requirements:

• Must be comfortable making outbound calls for extended periods

• Strong work ethic and ability to stay productive in an independent work environment

• Goal-oriented mindset with a focus on results and performance metrics

• Reliable attendance and consistency in scheduled hours

• Basic computer proficiency and ability to navigate multiple systems efficiently

What We’re Looking For:

• Clear, confident communication skills with a strong phone presence

• Self-motivated and disciplined, especially in a flexible schedule environment

• Resilient and comfortable handling objections and call rejection

• Previous call center, BDC, sales, or customer service experience preferred

Compensation & Benefits:

• Pay range for this position: $17 - $18/hr

• Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education.

• Flexible scheduling to fit your availability

• PTO after 90 days of employment

• Paid training and ongoing support

• Opportunity to grow into full-time roles within the organization