Principal Coordinator, Security Operations Specialist I, Global Workplace Services

Principal Coordinator, Security Operations Specialist I, Global Workplace Services

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Principal Coordinator, Security Ops Specialist.

As a Principal Coordinator, Security Operations Specialist, you’ll carry out day-to-day activities in the Global Security Operation Center (GSOC). The GSOC is our 24/7 security and intelligence function that evaluates and reports on hazards and threats to the company including but not limited to natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion and others.

This position works rotating shifts that may include weekends, holidays, evenings and overnight shifts.

The Ideal Candidate Should

• Communicate effectively, especially during an incident response. Keeps all stakeholders updated.

• Place appropriate and balanced importance on the customer experience and impact when making decisions

• Deliver on task/role conditions of satisfaction

• Display confidence and understanding when handling various situations

• Have a command of role scope; performs role at a high level

• Manage time effectively

• Ask clarifying questions toward preserving goals and deadlines

• Embrace constructive feedback and opportunities for development

• Identify opportunities for process and efficiency improvements

• Contribute to team being well managed with projects

• Be consistent in job performance

• Offer to help and willing to cover shifts

• Always be ready to lend a helping hand

Key Responsibilities:

• Care for incident intake and documentation by responding to incoming security concerns and documenting outcomes.

• Address critical response communications, monitoring and responding to calls for service and information from security related technology systems, including but not limited to phone, email, and emergency mass notification tools

• Monitor a wide network of security alarms, cameras and various intelligence resources to identify and resolve physical security threats

• Synthesize large amounts of information quickly

• Create a comprehensive records of security-related incidents

• Coordinate routine and critical incident communications

• Understand the proper use of security related tools and procedures

• Escalate to supervisors when appropriate

• Implement security and access control procedures

• Assist with physical security validations, database management, intelligence analysis and intelligence product development and delivery

• Provide physical security response support and monitoring specific to the facility where the SOC is located

• Support general security, first responder and law enforcement engagement

Basic Qualifications:

• At least 2 years of experience in one or more of these fields: Law enforcement, Military, Corporate Security, Business Continuity, Risk, Emergency Management or Customer Service

• At least 1 year of security operations experience

• At least 1 year of experience with Microsoft Office or Google Suite

Preferred Qualifications:

• Bachelor's degree or military experience

• 3+ years of experience in the security field

• 1+ year of experience with emergency communication operations

• 1+ year of experience with situational awareness tools (ex: NC4, VCC)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Sales Territory: $56,800 - $64,800 for Prin Coord, Security Services

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).