Host

We are hiring hosts with 2+ years of upscale dining and/or steakhouse experience. The ideal host will be able to communicate at a high level to multiple guests within a small-time frame. The Ideal host will be able to navigate building tables into sections to ensure proper guest rotation for servers. Tavern on Rush features 2 floors of upscale steakhouse dining, an energetic bar, an expansive patio, and private dining.

What Makes You Great:

• You are a customer-service oriented individual with a passion for hospitality
• You have a proven track record as a hospitality professional
• You have open availability 
• You maintain a positive, pleasant attitude every shift
• You are familiar with OpenTable reservation system
• You thrive in a fast-paced and convivial environment
• You are a team-player who is able to perform other duties assigned as needed
• You follow the standards of professional appearance and look book guidelines

Host Responsibilities:

• Maintains strong knowledge of all upcoming reservations on OpenTable, People of Note (PON), and guest requests for each service.
• Have full knowledge of each table’s service status and use that information to clearly communicate the status to an upcoming guest reservation.
• Responsible for prompt and thorough communication via text, chat, and phone with company issued devices.
• Maintain knowledge of all food and beverage offerings, including ingredients, methods of preparation and proper service; be able to explain all food and beverage items listed on the menu.
• Provide friendly yet discreet and unobtrusive service in the following areas: greeting, wayfinding, check-in, coat and umbrella check.
• Greets guests and maintains a welcoming atmosphere at the entrance.
• Recognizes and welcomes regulars and PONs.
• Assist with daily setup and breakdown of the dining area and midday re-sets as needed.
• Organizes and maintains secure storage of guest items at the coat closet.
• Responds to guest concerns with professionalism and escalates to leadership when appropriate.

• Resolve complaints in regard to guest experience in positive and professional manner.
• Positive team player with the ability to get larger tasks completed.
• Follow health and safety procedures.
• Works well in a team atmosphere and independently.
• Self-motivated and friendly, able to work with a diverse team of people.
• Perform other duties and responsibilities as requested e.g., special guest requests.
• Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.

PHYSICAL REQUIREMENTS:

• Lift and move up to 10 pounds; frequently lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds
• Stand and walk for an entire shift, including moving safely through all areas of the restaurant which may include stairs, uneven, and/or slick surfaces
• Ability to bear exposure to hot and cold environments