IT Business Analyst

• Collaborating with stakeholders.
• Defining, analyzing, and documenting project requirements.
• Converting the agreed to requirements into actionable IT solutions that align with the company's strategic goals and available software tools.
• The IT Business Analyst acts as a liaison between business units and the IT department, ensuring effective communication and smooth project execution.

• Requirements Gathering and Analysis:
  • Collaborate with business stakeholders to understand their needs, objectives, and challenges.
  • Elicit, document, and prioritize business and functional requirements.
  • Analyze and refine requirements to ensure clarity, completeness, and feasibility.
• Solution Design:
  • Translate business requirements into detailed technical specifications.
  • Collaborate with development teams to design IT solutions that meet business needs.
  • Identify potential process improvements and recommend technology solutions.
• Stakeholder Communication:
  • Facilitate communication between business users, IT teams, external customers, and 3rd party vendors.
  • Present complex technical concepts to non-technical stakeholders in a clear and understandable manner.
  • Participate in user acceptance testing (UAT) to ensure solutions meet business expectations.
• Documentation:
  • Create detailed requirement documents, process flowcharts, and user stories.
  • Maintain accurate and up-to-date documentation throughout the project lifecycle.
  • Document all necessary training SOPs for a successful project launch.
• Change Management:
  • Assist in the development of training materials and conduct training sessions for end-users related to ERP software's across the entire Organization.
  • Support the transition to new systems by addressing user concerns and facilitating adoption.
• Continuous Improvement:
  • Stay current with industry trends, technologies, and best practices.
  • Identify opportunities to enhance processes, streamline workflows, and improve efficiency.

• Proven experience (3 years) as an IT Business Analyst or in a similar role.
• Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• Excellent communication skills, both written and verbal, to effectively interact with technical and non-technical stakeholders. Bi-lingual a plus (Spanish)
• Proficiency in requirements elicitation techniques, process modeling, and use case development.
• Ability to work effectively in a team and independently.
• Knowledge of Agile methodologies is a plus.
• Adaptability and flexibility to work in a dynamic and changing environment.
• Software's used by the organization:
  • ERP - Delmiaworks/IQMS
  • PLM - ProductCenter
  • Oracle databases
  • QuickBase - low code application hosting in the cloud
  • Web design - WordPress
  • SharePoint
  • Crystal Reports
  • SQLPlus
  • LabelMatrix
  • Azure - Hosted services

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

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