People Experience Guide
Job Title: People Experience Guide Location: Normal, IL Zip Code: 61761 Duration: 6 months Pay Rate: $42.14/hr. Keyword's: #Normaljobs; #ExperienceGuidejobs. Start Date: Immediate Job Description:
- Ensure a positive experience for employees by providing day-to-day support on People Team-related policies and programs
- Use case management system to interact with employees to track cases for trends and ensure proper documentation
- Help drive the content on processes and initiatives introduced by the People Team for the Open Access (self-service) knowledge base
- Assists and encourages employees to make effective use of Open Access (i.e. Self-service), knowledge management, case management tool, and any other People systems available to them in order to drive rapid resolution
- Collaborate with the broader People Operations team, People Team COEs (Total Rewards, Recruiting, Talent Development), and the Business Partners and People partners to provide feedback and support
- Partner with People Team, IT, Facilities, and other cross-functional partners to ensure the onboarding and offboarding processes are delivering the right employee experience
- Responsible for escalation of issues in a timely manner to ensure an effective employee experience while remaining engaged in resolving the issue
- Ensure that all critical administrative transactions, like the I-9 or background check process, are accurate and handled in a timely and compliant manner
- Provide exceptional service to questions and issues received from employees
- Help maintain and audit employee personnel files
- Provide support to overall People Team initiatives when necessary
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