Solution Architect
Position Summary
The Solution Architect for Salesforce and Enrollment Systems provides strategic and technical leadership to design, integrate, and optimize CRM and student/customer enrollment platforms across the enterprise. This role ensures that Salesforce and associated systems deliver a seamless end-to-end experience—from lead capture through onboarding—while aligning with business objectives, data governance, and architectural best practices. Key Responsibilities Architecture & Design- Design scalable, secure, and high-performing solutions across Salesforce (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Data Cloud) and enrollment management platforms.
- Lead end-to-end architecture for enrollment workflows, including lead nurturing, application processing, admissions, and onboarding.
- Define integration patterns between Salesforce, LMS's and data middleware (e.g., MuleSoft).
- Create and maintain solution architecture diagrams, data flow models, and API designs.
- Partner with business stakeholders, IT leadership, and product owners to translate strategic goals into technology solutions.
- Define architecture standards, guardrails, and best practices for Salesforce and related platforms.
- Contribute to enterprise data strategy, ensuring data integrity, compliance, and interoperability across systems.
- Provide technical oversight on Salesforce and enrollment project implementations and enhancements.
- Collaborate with developers, admins, and third-party vendors to ensure solutions meet design specifications and quality standards.
- Conduct architecture reviews, performance tuning, and environment management.
- Evaluate new Salesforce and enrollment technologies and recommend adoption strategies.
- Act as the primary Salesforce and enrollment systems technical advisor to cross-functional teams.
- Mentor Salesforce administrators, developers, and analysts on architecture and design principles.
- Communicate complex architectural concepts to non-technical audiences.
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