Business Systems Analyst
CAI
Evanston, IL
Req Number R7250 Employment Type Full time Worksite Flexibility Onsite Who We Are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Business and Systems Analyst, you will work on various projects for our client. Job Description We are seeking a Business and Systems Analyst to work on application and infrastructure projects for our client. This is an onsite position in Evanston, Illinois, Monday - Friday, 8:30am - 4:30pm. The work week is 35-hours. Candidates must be a reasonable, commutable distance to the client site. Only work authorizations that will not require sponsorship now or in the future will be considered. Our client is a well-respected and nationally recognized not-for-profit corporation. Headquartered on Chicago's North Shore, the corporation currently employs 35 full-time employees. Our client is seeking a hard-working professional individual with strong interpersonal communication, project management capabilities, and analytical and documentation skills to coordinate the maintenance and development of various application and infrastructure projects for the corporation. This individual will work with IT vendors, internal business and technical staff, and external subject matter experts to gather and document the business and system requirements and oversee the design, testing, and implementation efforts. This individual will facilitate the resolution of system issues, design and implement the solutions to approved system enhancements, and perform project Software Development Life Cycle (SDLC) management. All of these duties must be accomplished in a cost-effective manner to help the corporation meet the full potential of its mission. Our client’s current IT landscape primarily includes .NET, SharePoint, Java, AS/400 with SQL Server, Postgres, DB2 database backends, and Salesforce suite of SaaS products. The following Project Management methodologies are adopted: Agile/Scrum (software development) and Waterfall (infrastructure projects). What You'll Do
- Work closely with the corporation’s management team to understand the business, mission, goals, and objectives
- Gain in-depth knowledge of the corporate functions, processes, operations, and IT environments, and learn how business applications are used to achieve the corporation’s goals and objectives
- Maintain system protocols by writing and updating procedures
- Assist in determining the need for, and selection of, any outside resources or tools
- Clearly define the project objectives and scopes
- Complete a project plan (i.e., project charter) and other management documents following project manager/PMI standards
- Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions
- Work with business stakeholders to understand priorities
- Elicit business requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
- Evaluate information from multiple sources, reconcile conflicts, break down high-level information into detailed components and differentiate user requests from their underlying true needs
- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements, and deliver the following artifacts as required: construct and develop user stories, functional
- requirements (business requirements documents), use cases, GUI, system outputs (reports and correspondence), business rules and interface designs
- Manage and monitor the intake of projects using JIRA and update ticket project status promptly
- Drive and challenge business and technical teams on their assumptions of how they will successfully execute their plans
- Effectively collaborate with developers and Subject Matter Experts (SMEs) to establish technical vision and analyze the tradeoffs between usability and performance needs
- Oversee the development and implementation of system testing plans, scenarios, and scripts for enhancements and projects Document the requirements, processes, workflows, and Standard Operating Procedures using Confluence or other relevant tools
- Assist the IT department in smoke testing the applications and infrastructure after Change Management (patch updates, release updates)
- Perform various other duties as assigned by the management of the corporation
- Bachelor’s degree in computer science, business, or other related fields
- Must have at least three years of experience in business and systems analysis and three years of project management experience
- Strong analytical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
- Strong verbal and written communication skills with the ability to interact with a diverse group of executives, managers, subject matter experts, and vendors in a detail-oriented professional organization with extremely high standards
- Must be able to work independently and with groups of various sizes
- Must have the ability to learn and a strong desire to increase knowledge
- Experience with systems engineering concepts is a huge plus
- Experience working with Microsoft Teams Foundation Server (TFS) or similar project tracking software
- Experience with test management software and User Acceptance Testing (UAT)
- Experience with web-based application projects
- Experience with managing project teams from various vendors in dynamic office environments (on-premises and remote working)
- Experience with relational database technologies including the ability to run complex SQL queries
- Effective people management to foster highly performing collaborative teams
- Attention to detail, strong corporate and college awareness, commitment to academic excellence and professional in demeanor and presentation
- High energy individual who is self-motivated
- Ability to manage multiple projects or initiatives simultaneously
- Maintain professional and technical knowledge by staying up to date/current on industry developments and standards through continuing professional education
- Business-like communicator familiar with structured environments and deadlines
- Ability to effectively present ideas in detail to a variety of audiences both verbally and in writing
- Strong commitment to the highest ethical business practices
- Advanced degrees/certifications are a big plus
- PMI certification would be a huge plus
- Certification in Agile or Scrum methodologies is highly desired
- Proven experience successfully managing and delivering Software as a Service (SaaS) projects, such as Salesforce implementations, is highly desired
- Experience with multiple project/SDLC methodologies desired (e.g., waterfall, Agile/Scrum) is highly desired
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Posted 2026-02-28
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