Account supervisor

Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

Overview

We are seeking an Account Supervisor for a hybrid position in our Chicago office (requires working onsite 3 days per week, with open to work from home 2 days per week).

The Account Supervisor plays a key role in supporting both day-to-day client communications and the successful execution of creative projects. This individual will independently lead tracks of work, while also supporting Account Leads on larger initiatives and processes—ensuring our creative delivery process is followed through to completion. You should be self-directed, solution-oriented, and confident in influencing team actions to meet both internal expectations and client satisfaction.

 

You will be expected to independently manage multiple workstreams, maintain strong internal and external relationships, and contribute to high-quality creative and strategic deliverables. 

Responsibilities

Client & Project Leadership

• Serve as the primary day-to-day contact across assigned projects, building strong rapport with client counterparts.
• Lead or support client meetings, briefings, and presentations, ensuring agendas, materials, and follow-ups are well-prepared and aligned to objectives.
• Review client deliverables for brand and strategic alignment, consistency, and completeness across all feedback rounds.
• Clearly and professionally articulate feedback, timelines, and deliverable expectations to internal teams.
• Manage multiple workstreams (2-4 project types concurrently), ensuring deadlines are met and quality standards are upheld.
• Proactively identify and address smaller client issues or project escalations in collaboration with Delivery and Account Leadership.
  
  

Internal Collaboration & Communication

• Partner closely with Delivery and Creative teams to ensure accurate tracking of deliverables, timelines, and progress updates.
• Coordinate internal communications such as status documents, meeting notes, and feedback summaries.
• Proactively bring in senior team members when additional support or escalation is needed.
• Drive momentum on assigned projects by ensuring accountability, clarity of roles, and timely execution.
• Informing/collaborating with the Analytics team to inform of creative updates
  
  

Process Ownership & Operational Support

• Manage core client service processes for the account, including: Creative talent rights and renewals tracking
• Support the creative trafficking process; managing the handoff of creative assets to the media team and internal creative rotation documents
• Transferring and organizing client feedback for internal use
• Maintain organizational systems that enable seamless collaboration and delivery across departments.
  
  

Qualifications

• 5+ years of experience including leading digital projects across multiple channels in a digital or advertising agency
• Ability to solve problems independently and influence teams to achieve desired outcomes.
• Self-starter who takes initiative to identify opportunity areas, offer solutions and act on them.
• High attention to detail and strong time management and organizational skills.
• Exceptional written and verbal communication skills.
• Flexible and adaptable to evolving situations and needs.
• Ability to build and nurture successful relationships with clients, internal teams, and other stakeholders.
• Microsoft Office experience (Excel, Outlook and PowerPoint).
  
  

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances
  
  

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $73,910-106,260 (Annually). This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be (10/15/2025).