Customer Service Representative

Key Responsibilities Communicate Effectively: Interact with customers via phone, email, chat, and social media to answer questions and resolve concerns. Problem Solve: Identify and assess customers' needs to achieve satisfaction, escalating complex issues to the appropriate department when necessary. Process Requests: Manage customer accounts, process orders, and handle returns or exchanges accurately and efficiently. Maintain Records: Document all customer interactions and transactions in our CRM system (e.g., Salesforce, Zendesk, or HubSpot). Product Knowledge: Maintain a deep understanding of our products/services to provide accurate information and helpful recommendations. Qualifications & Skills Experience: 1–2 years of experience in customer service, retail, or a related field. Communication: strong verbal and written communication skills with a professional and friendly tone. Tech Savvy: Proficiency in Microsoft Office/Google Workspace and experience using CRM software. Soft Skills: High level of empathy, patience, and the ability to stay calm under pressure.

salary: $19 - $20 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School

Responsibilities

Key Responsibilities

Communicate Effectively: Interact with customers via phone, email, chat, and social media to answer questions and resolve concerns.

Problem Solve: Identify and assess customers' needs to achieve satisfaction, escalating complex issues to the appropriate department when necessary.

Process Requests: Manage customer accounts, process orders, and handle returns or exchanges accurately and efficiently.

Maintain Records: Document all customer interactions and transactions in our CRM system (e.g., Salesforce, Zendesk, or HubSpot).

Product Knowledge: Maintain a deep understanding of our products/services to provide accurate information and helpful recommendations.

Qualifications & Skills

Experience: 1–2 years of experience in customer service, retail, or a related field.

Communication: Strong verbal and written communication skills with a professional and friendly tone.

Tech Savvy: Proficiency in Microsoft Office/Google Workspace and experience using CRM software.

Soft Skills: High level of empathy, patience, and the ability to stay calm under pressure.

Skills Typing SkillsBasic Software SkillsIndustry RepresentativeClient ServiceFollow-upTelephone EtiquetteBasic Computer SkillsCustomer RelationsCustomer supportCustomer Relationship Management
QualificationsYears of experience: 1 yearExperience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.