Senior Account Manager (Healthcare)

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Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
• Better together: We check our egos at the door. We work together, so we win together.

The Senior Account Manager w ill act as the lead, providing detailed technical design and specification of solutions. When necessary, the Senior Account Manager will work with the Solution Architects and Product Management teams for solutions that require development of custom components.

Duties and Responsibilities

• Act as the main point of contact with the customer and other project team members .

• Assess client technical requirements and provide viable solutions.

• Development of technical specifications.

• Lead the development and deployment process working with the program management team.

• Adhere to both internal and customer's processes in place for project governance and delivery.

• Work with clients to integrate Press Ganey Forsta technologies into their business applications.

• Manage and conduct solutions QA.

• Assist with client UAT.

• Providing solutions administration and overall on-going support as required for the client solution.

• Provide Press Ganey Forsta platform training and knowledge transfer.

• Work with the Sales team on development of technical presentations , as needed.

• Member of the HX Delivery team reporting to Director or Senior Director, Client Success.

Qualifications

What you Bring to the Team:

This role requires previous customer-facing experience along with technical and business assessment skills and the ability to articulate the value of technical solutions from a business perspective. The ideal individual will have knowledge of standard consulting operational processes, strong presentation skills and project delivery management experience.

As an ideal candidate you are curious, detail-oriented, and a technical expert. You have exceptional time management and multi-tasking skills. Yo u are a team player but also take the initiative to do things on your own as needed. You a re driven to find the most appropriate solution for any given problem. You a re as passionate about sharing your ideas as you are about learning and are unpretentious and professional in everything you do. You a re driven to find the most appropriate solution for any given problem. You a re committed to helping Press Ganey Forsta's clients get the most insight from their survey and other data to support them along their journey of improving the Member experience!

Communication Skills:

Ability to intelligently converse about required business concepts and technologies with clients, vendors and internal team members.

• Experience working with clients

• Conflict resolution and negotiation skills

Interpersonal Skills:

Ability to work as part of a multifunctional team. Demonstrates initiative, individual motivation and the drive to assist in sales initiatives from start to finish.

Travel:

Ability to travel <5% for internal meetings and trainings .

Valuable Skills and Knowledge :

Excellent communication skills Excellent ability to multi-task and balance multiple projects and priorities Excellent understanding of marketing research and its data Strong problem-solving skills, including an ability to “think outside the box” Excellent understanding of logic and ability to identify errors

• Proven knowledge of Health Systems and/or Health Plans

• Data Visualization and/or Graphic Design a plus

Education

• Bachelor's degree in Computer Science or related discipline; relevant experience may substitute for the degree requirement on a year for year basis

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the , we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $66,000 - $95,000 . It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

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