Agency Operations Manager

Job Description

Job Description

Barbara Brown Allstate Insurance Agenc y is a 37-year-old agency known for combining deep industry experience with a customer-first mindset. Our team operates with the understanding that responsiveness directly impacts our clients protection and peace of mind. We have created a culture where experience is valued, growth is encouraged, and responsibility is shared. Long-tenured team members bring unmatched knowledge and mentorship, while newer team members contribute fresh perspectives and energy. Collaboration and consistency define how we operate, especially during periods where the team comes together to deliver for our clients. Employees value the autonomy and trust they are given, the supportive, home-like team environment, and a culture that respects work-life balance while maintaining high performance standards.

Were seeking an Agency Operations Manager who is a strong leader, highly organized, and capable of driving performance in a fast-paced, service-focused environment. This role is responsible for overseeing daily operations, managing team performance, and ensuring the agency runs efficiently. You will work closely with leadership to support growth initiatives, improve processes, and maintain accountability across the team.

• Base salary of $65,000 to $90,000 based on experience
• Paid time off and paid holidays
• Mon-Fri schedule with weekends off
• Work-life balance and supportive team culture
• Office snacks, coffee, and a professional work environment

If you are a results-driven leader who thrives on accountability, operational excellence, and building high-performing teams, apply today!

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Work-Life Balance

Holidays Off

Office Snacks and Coffee

• Manage and track team performance metrics and KPIs
• Lead daily huddles, reporting, and accountability check-ins
• Oversee day-to-day agency operations
• Partner with sales leadership to drive growth initiatives
• Identify inefficiencies and implement process improvements
• Monitor and enhance customer experience and responsiveness
• Ensure team alignment with agency goals and standards

• 1+ years of management experience
• Prior experience in the Insurance industry is required
• Knowledge of Allstate company systems is a PLUS
• Proven ability to lead teams in a fast-paced environment
• Strong strategic planning and execution skills
• Experience managing performance metrics and operations
• Strong leadership and team development skills
• Ability to manage multiple initiatives and priorities