Solutions Engineer

This is a remote role within a global team that utilizes cutting-edge technology to stay connected with colleagues worldwide. Occasional travel to a local office may be required for in-person collaboration with your team, as well as for company events, team building activities, or strategic meetings.

Being a Solutions Engineer at iManage Means…

You will act as a trusted advisor to clients and prospects, leveraging your in-depth knowledge of the iManage platform to design tailored solutions, address technical challenges, and drive successful sales engagements. You will have the opportunity to collaborate closely with Sales, Product Management, and Implementation teams to ensure seamless handoffs and alignments throughout the Sales Cycle. With a customer-centric mindset, you will use your ability to devise creative solutions that address client challenges and deliver exceptional value.

As a Solutions Engineer in the pre-sales process, you will use your expertise in solution architecture, design, and cloud technologies to provide expert guidance on topics ranging from APIs and integration to AI and machine learning fundamentals.

Here is what one of our leaders, Nabeel Ali - Solutions Engineering Manager, has to say about the opportunity: “We’re working with truly cutting‑edge technology, integrating advanced AI capabilities directly into our platform. You’ll partner with customers who are on the front lines of adopting transformative AI solutions, helping them bring next‑generation capabilities into their tech stack. If you’re energized by the idea of positioning innovative AI technology in the market and shaping how organizations leverage it, this role will be an incredible opportunity.”

iM Responsible For…

• Acting as the technical lead in the pre-sales process, providing expert guidance on iManage solutions to clients and prospects.
• Conducting in-depth discovery sessions to understand client requirements and propose solutions aligned with their business objectives.
• Designing and delivering tailored product demonstrations, proofs of concept, and workshops to showcase the capabilities of the iManage platform.
• Identifying and addressing technical gaps or challenges, proactively offering innovative solutions to enhance client outcomes.
• Developing and maintaining strong relationships with key stakeholders at all levels, establishing trust and credibility.
• Staying current with iManage product updates, industry trends, and competitive offerings to ensure relevance in client engagements.
• Creating technical documentation, solution diagrams, and proposals as needed to support sales efforts.
• Mentoring less experienced pre-sales team members, sharing knowledge and best practices to elevate team performance.
• Responding to client RFIP/Infosec's.
• Developing Demo Environments and maintenance ensuring pre-sales have the best platform to showcase our capabilities.

iM Qualified Because I Have…

• 5+ years of experience in a technical pre-sales role or similar function within the B2B SaaS space.
• A strong technical background with experience in solution design, integrations, and cloud platforms.
• The proven ability to work cross-functionally with Sales, product and delivery teams.
• A customer-centric mindset, with a focus on understanding and exceeding client expectations.
• Experience in identifying gaps in client requirements or processes and proposing appropriate solutions.
• Strong communication skills, including the ability to present complex ideas to a variety of audiences.
• The ability to travel across the U.S. and Canada as needed.

Bonus Points If I Have...

• Experience within the legal tech or document management space.
• Knowledge of APIs, data migration, and/or basic scripting (PowerShell, Python)
• Hands on experience with iManage products.

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!

iM Getting To…

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

iManage Is Supporting Me By...

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
• Having multiple company wellness days each year to prioritize mental health and well-being.
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.

The overall US annual base salary range for this position is $100,000–$130,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review.

About iManage…
At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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