Manager-Call Center Training NonTech

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

The purpose of this Bilingual supervisory role is to oversee, design, and implement comprehensive training programs that enhance the skills and performance of call center staff, manage training teams, and ensure exceptional customer service and operational efficiency through continuous evaluation and updates.

As a Manager-Call Center Training NonTech your tasks may include, but are not limited to, the following:

• Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively.
• This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues.
• Leads occupational staff within the organization.
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.

Key Responsibilities:

• 
  Identify Program Needs: Assess and identify training needs; obtain technical data and schedule programs.
• Track and Analyze Training: Evaluate training effectiveness using metrics; track participant performance and make data-driven improvements.
• Manage Training Teams: Supervise and mentor experienced professionals; ensure effective and independent program delivery.
• Implement Policies and Strategies: Ensure compliance with policies; implement short-term strategies and solve moderately complex problems.
• Collaborate and Influence: Work with other departments; influence policies, practices, and procedures outside own job area.

Supervisor:

• Yes

Education:

• Bachelor’s degree (BS/BA) desired.

Experience:

• 3+ years of related experience.

• 100% Bilingual preferred (Spanish/English)

• Manage training teams to meet all sales, service and productivity measurements.

• Team player & Team builder

• Patience, a great balance of human and business!

Compensation Offered:

Our Manager-Call Center Training NonTech earns between $71,900 - $107,900. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!

Ready to join our team? Apply today!

Weekly Hours:

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.