Enrollment Services Representative I

Enrollment Services Representative I

Full Time or Part Time: Full Time

Months Worked Per Year: 12

Hours Worked Per Week: 40

Work Schedule: Monday – Friday, 8AM-5PM

Remote Work Availability: No

Job Description Summary

The Enrollment Services Representative I makes an impact where student success begins by providing front-line, student-centered support across Enrollment Services. This role assists students by answering questions, explaining processes, and guiding them to the appropriate departments. Responsibilities include supporting admissions, registration, records, testing, and financial aid processes; processing credit and non-credit registrations and transcripts; scheduling appointments; proctoring exams; and assisting staff with daily operations and special projects. The ideal candidate demonstrates strong customer service skills, attention to detail, a positive attitude, and a team-oriented approach while maintaining student confidentiality.

As a staff member at LLCC, you can look forward to 23 paid holidays a year, including 2 weeks at the end of the calendar year and one week in March for mid-semester break; 12 Fridays off in the summer; and 2 personal days, 15 sick days, and starting with 10 vacation days per year. LLCC staff, their spouse and qualified dependent children are eligible to use the tuition waiver on credited courses. Staff can also enjoy free access to our on-campus fitness center. LLCC is a positive, team-oriented environment supportive of staff development. You can view all benefits on our website. Come join our team and experience success at LLCC!

Minimum starting salary will be no less than $41,505 per year with an excellent benefit package.

LLCC strives to create an inclusive workplace and environment for our students, faculty, and staff. We are seeking applicants from all backgrounds and experiences to ensure we create a diverse workforce and learning environment.

Required Qualifications:

Associates degree OR two years of relevant office/customer service experience.

Employment is contingent upon the successful completion of a criminal background check.

Preferred Qualifications

Physical Requirements

Position Salary: Minimum starting salary will be no less than $41,505 per year with an excellent benefit package.

Requisition Detail Information

Open Date: 12/15/2025

Last Day to Apply

Open Until Filled: Yes

Special Instructions to Applicants

This position will be open until filled; however, applications must be received on or before Thursday, January 8, 2026, to be considered during the initial review window. Applicants chosen for interview will be initially contacted by email. In-person interviews for this position are anticipated to begin January 27 with an anticipated start date of February 24.

If you have a college degree or credits, please upload copies of your transcripts to your application along with a cover letter and resume. Photocopies of transcripts are acceptable to be uploaded. Please redact (black out) any personal information such as age, gender and Social Security Number from your transcripts or other documents you intend to share with us before you upload them to your application.

If you do not have transcripts to upload at the time of submission, please mail them to the address below and instead upload a Word document as your transcripts that indicates you will have transcripts sent directly to us. Please contact the Human Resources office at 217-786-2752 if you have any questions.

Lincoln Land Community College

ATTN: Human Resources

P.O. Box 19256

Springfield, IL 62794

Job Duties

Description of Job Duty

Provide a wide variety of support services to students while anticipating current and future needs.

Essential Duty? Yes

Description of Job Duty

Employ quality customer service skills to analyze student needs and ensure that students are directed to the appropriate department and the staff.

Essential Duty? Yes

Description of Job Duty

Resolve basic questions and communicate process completion steps to students.

Essential Duty? Yes

Description of Job Duty

Assist students in completing various registration, admission, records, testing and financial aid processes.

Essential Duty? Yes

Description of Job Duty

Complete registration processing for students and members of the community into credit and non-credit courses.

Essential Duty? Yes

Description of Job Duty

Serve as a public relations representative for the public at-large by providing admission, registration, records, testing, financial aid, and other pertinent information.

Essential Duty? Yes

Description of Job Duty

Process official and unofficial transcripts.

Essential Duty? Yes

Description of Job Duty

Maintain student confidentiality in accordance with FERPA regulations.

Essential Duty? Yes

Description of Job Duty

Proctor tests for students and clients, ensuring that all Testing Center processes are followed.

Essential Duty? Yes

Description of Job Duty

Schedule appointments for students.

Essential Duty? Yes

Description of Job Duty

Assist staff in all Enrollment Services areas with daily work and special projects as assigned.

Essential Duty? No

Description of Job Duty

Demonstrate a positive attitude and a team approach toward accomplishing departmental and institutional goals.

Essential Duty? No

Description of Job Duty

Perform other duties as assigned.

Essential Duty? No

Reference Requests

A document provided by a reference in support of a job application.

Reference Request Details

Require Applicants to submit references for this position?: No

Last day a reference provider can submit a recommendation

Minimum number of references: 3

Maximum number of references

Applicant Special Instructions:

Please provide the names of three people with whom you have worked or trained who have knowledge of your work-related abilities. Relatives are not acceptable references. Please include at least one current or previous supervisor.

If interested, please apply: https://apptrkr.com/6794408