Manager, PSS Downstream Operations

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

Job Description

Purpose:

The PSS Downstream Operations Manager will work within the Procurement Shared Services team reporting to the Downstream Operations Associate Director. The Downstream Operations Manager will have a holistic view across two closely aligned teams that work together to support global Procurement. The role will have between 2-4 direct reports and will be responsible for refining workflows, enhancing support performance metrics, ensuring compliance with policies, and problem-solving. The role focuses on implementing data-driven strategies to improve efficiency and user experience, while also fostering a collaborative environment that aligns with organizational Procurement goals.

Responsibilities:

• Ensure seamless day-to-day operations of the Procurement Service Center and PO Processing Teams by supporting ongoing initiatives and streamlining current processes
• Demonstrate thought leadership by partnering with Compliance and offering recommendations that enhance Procurement processes
• Develop team capability through coaching, training, and performance feedback
• Lead cross-functional projects and operational initiatives from planning through implementation while gaining stakeholder support
• Ensure effective execution and accountability on responsibilities and deliverables
• Build and maintain standard operating procedures and governance frameworks
• Identify opportunities for process innovation while driving continuous improvement
• Monitor KPIs and partner with the Leads, Specialists and BPO team members to improve performance outcomes
• Ensure adherence to compliance requirements and internal controls
• Oversee training and change management for a large, upcoming transformation (Genesis)

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, or related degree
• Minimum of 5 years of Procurement experience, including over 3 years in a leadership role
• Expertise in managing a helpdesk operation at a global scale, with focus on procurement services
• Proven track record in standing up and managing a global procurement service desk
• Experience working in Source-to-Pay or Procurement systems (i.e., Coupa, SAP, S/4HANA) or workflow management systems (i.e., ServiceNow)
• Strong project management skills with a proven track record of delivering transparent, comprehensive reporting ensuring alignment with strategic goals and organizational accountability
• Strong cross-functional collaboration and stakeholder management abilities
• Impactful executive functioning abilities and autonomous work ethic with the ability to build consensus in decision-making

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our long-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: