Project Manager

Project Manager (CX)

About Convr: Convr is an AI underwriting, data, and intelligent document processing workbench that drives world-class customer experiences. It delivers premium growth, insights and efficiency for commercial P&C insurance organizations of all sizes, including many top carriers, MGA's, Brokers and Reinsurers.

Founded in 2016, Convr is solving the greatest challenges of commercial insurance organizations. With rapid advancements in technology, Commercial Insurance Carriers, MGA’s, and Brokers are falling short on technology enablement and efficiency deliverance. Outdated business processes, inaccurate data and technologies are holding them back from elevating and delivering on better customer experience. In addition, this is adding time and costs to doing business, increasing expense ratios and manual entry errors.

With Convr, commercial P&C insurers manage the underwriting process from submission to quote with an on-demand software platform with its purpose-built Artificial Intelligence decisioning engine, empowering them to make better decisions, faster. Our vision is to transform the world through data, discovery, decision, and we do that today by empowering commercial insurers with a core underwriting management solution enabling a frictionless experience, delivering superior performance, optimal efficiency, and world-class customer engagement from submission to quote. You can make a difference in the commercial and property insurance industry by joining and leading to digitally transform commercial insurance with modern AI.

Role Overview: Join Convr as a Project Manager! You'll streamline our new implementation process and improve team collaboration by creating templates, assigning resources, tracking projects, and preventing scope creep.

Who You Are:

• Proven experience in managing complex projects, including defining scope, developing timelines, and allocating resources.
• The ability to think strategically and develop innovative solutions to improve customer
• The ability to make informed decisions based on data and analysis.
• A solid understanding of technology and the ability to communicate effectively with technical teams.
• Familiarity with customer relationship management tools to track customer interactions and analyze data.
• Proven track record of successfully delivering complex technical projects.
• Excellent organizational, time management, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• If you are a passionate and results-oriented individual with a strong technical background, we encourage you to apply.

What You'll be Doing:

• Lead transformative projects that streamline processes and push boundaries in AI-driven insurance.
• Clearly articulate project goals, objectives, and deliverables.
• Monitor project progress, identify potential roadblocks, and implement corrective actions as needed.
• Track project metrics, such as key performance indicators (KPIs) and budget utilization.
• Communicate project status, risks, and opportunities effectively.
• Lead and motivate cross-functional teams, fostering collaboration and effective communication.
• Assign tasks, set clear expectations, and provide guidance to team members.
• Resolve conflicts and address issues promptly.
• Identify, assess, and mitigate project risks.
• Develop contingency plans to address potential issues.
• Ensure adherence to quality standards and best practices.
• Conduct regular reviews and audits to identify and address quality issues.
• Analyze customer feedback and data to pinpoint areas for improvement.
• Use data analytics to identify trends and insights to inform CX decisions.
• Analyze project failures to identify lessons learned and prevent future mistakes.

Qualifications:

• Bachelor’s degree in business administration, computer science, or a related field.
• Previous experience in customer success, support or related field, preferably in a technology company.
• Experience with project management tools (e.g., Jira, Excel, Doc).
• Experience in project management (e2e in project lifecycles).
• Certification in project management (e.g., PMP,) is a plus.

Why Join Convr?

• Full Transparency. We believe in open communication with our team and clients.
• We foster a work-life balance. We believe in flexibly because "life" happens!
• Team mentality. We believe in "All Hands-on Deck"! Helping one another regardless of department.
• Everyone knows your name. We are a high growth, dynamic, entrepreneurial company comprised of passionate team members committed to changing the commercial insurance industry. You will not be just a number!
• We believe in challenging yourself to develop your career.
• We are a team of experts who strive to be the best.

Benefits & Compensation

• Remote work opportunities
• Flexible Paid Time Off
• Company Paid Holidays
• Insurance Coverage (medical, dental, vision, short-term & long-term disability, life insurance, and accident coverage)
• 401K
• Paid Parental Leave
• The annual salary for this role falls within the range of $80,000 to $110,000. The final compensation will be determined based on factors such as location, experience, education, skills, and industry knowledge.