Equipment Rental Counter Associate

Job Description

Job Description

EQUIPMENT RENTAL COUNTER ASSOCIATE

JOB DUTIES:

• Counter Associate will assist rental customers in a polite, friendly, and professional manner whether in person or on the phone
• Ask customer questions to determine their rental needs and recommend proper equipment - Provide alternative suggestions if appropriate
• Prepare rental forms and contracts by obtaining customer signature and other information as required
• Explain rental fees and provide information about rented items such as operation of equipment and safety features
• Answer telephone and receive orders by phone
• Resolve customer problems and answer questions
• Schedule equipment delivery and pickups and assist customer with the loading and unloading of equipment when necessary
• Daily audits of open contracts and call overdue rentals

TECHNICAL SKILLS:

• Complete rental transactions on Point of Rental software and perform basic tasks including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers
• Periodically update and review company website for accuracy and messaging

OTHER TASKS AND RESPONSIBILITIES:

• Clean showroom floor and equipment - Arrange showroom displays - Keep shelves organized, stocked and clean
• Report safety violations to supervisor
• Adhere to all company policies, procedures, rules, and regulations in written or verbal form
• Comply with government safety requirements and other regulations and security in store
• Attend department, store, and safety meetings
• Perform other duties as requested

WORKING CONDITIONS:

• Must be able to sit or stand for long periods of time
• The job requires constant interaction with the public
• May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene, and cleaning solvents
• Most work will be indoors with limited exposure to outside elements
• Some Saturday work required

EDUCATION, SKILLS & REQUIREMENTS:

• A high school diploma or equivalent GED is preferred but not required
• Bilingual preferred
• Must be able to lift/move approximately 50-70 lbs.
• Customer service aptitude
• Strong telephone skills
• Effective written and oral communication skills
• Valid driver’s license and clean driving record
• Equipment rental industry experience preferred
• Point of Rental software experience preferred
• Experience as sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred

PAY FREQUENCY:

• Paid biweekly

SCHEDULE:

• Day shift: 7am-5pm
• Open: Monday-Saturday
• Overtime available