Patient Care Team Manager

Job Description

Job Description

Job Duties:

· Provide leadership, management, and accountability for our patient care team.

· Ensure the patient care team follows established customer service principles and procedures to ensure accurate and timely customer service.

· Measure performance of the team by conducting quarterly 1:1’s and competency evaluations, and managing daily, weekly, and monthly metrics.

· Identify, Organize, and Oversee training for new team members as well as ongoing training for new company policies and procedures.

· Utilize strategic thinking to develop and implement process improvements to increase efficiency and effectiveness.

· Conduct weekly operational meetings to discuss and solve issues.

· Ensure the department’s 24/72/24 promise to patients and providers is kept.

· Contribute to the Leadership Team.

· Address escalated customer complaints and ensure timely and effective resolution.

Job Requirements:

· High School Diploma or GED preferred.

· Retail, customer service, or production management background preferred.

· Hybrid schedule. Must be willing to travel to multiple locations in Northern Illinois and Southern Wisconsin, typically 2-3 days in DeKalb and 2-3 days in satellite locations.

Preferred Knowledge, Skills, and Abilities

· Proficient in Microsoft Suite

· Excellent Communication skills with the ability to convey information through speech and writing

· Problem solving skills including conflict resolution

· High level of attention to detail, process improvement and adherence

· Ability to lead a team and foster teamwork to ensure that staff are working to achieve a common goal

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.