Computer Repair Customer Service Associate

• Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Perform PC hardware and software troubleshooting, repair, and maintenance
• Assist with Microsoft 365 administration, including user management, basic security settings, and application configuration
• Execute data recovery and loss prevention tasks
• Upgrade and install software, ensuring compatibility and optimal performance
• Perform network installation and maintenance (wired, wireless, LAN, WAN)
• Manage virus protection and Spyware/Adware removal
• Enhance security solutions for home and small business technology
• Deliver one-on-one training for customers on various technology topics
Collaborate with Senior Technicians, seeking guidance and support when needed

• Associate's degree in a technology-related field, or equivalent experience
• Minimum of 2 years of experience providing technical support
• Knowledge of PC troubleshooting and repair
• Strong communication and customer service skills
• Familiarity with Windows OS and experience with Mac and Apple products
• Knowledge of Office suite (Word, Excel, PowerPoint, and Outlook)
Valid driver's license and clean driving record

• Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
A+, Network+, or other relevant certifications

• Opportunity to join an incredible company that values people and results
• Make a significant contribution to our history-making journey
• Be a part of a supportive and caring team that prioritizes learning and growth
• Competitive benefits, including health insurance, vacation, paid holidays, and commission opportunity
• Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.