Customer Success Manager

Let's build the future together!

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 11 000 companies, 200.000 users in 90 countries around the world 🌏.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳.

Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.

That's why we're expanding our Customer Success department and looking for a Customer Success Manager . Our mission is to have the most satisfied customers and we are looking for a strong relationship-builder to join our team and take care of our North American clients 🙌🏼

Within the Customer Success department, you find Customer Success Managers, Product Specialists, Digital Media Specialists, and Onboarding Specialists, who are located in Sweden, Finland, Spain, France, Colombia, Canada, the US, and New Zealand 👨‍👩‍👧‍👦.

Your key responsibilities will be to:

• Implement and onboard new customers.
• Help our customers unlock the full potential of Teamtailor, with everything from marketplace integrations and best practices to training opportunities.
• Work as a strategic advisor & goal-oriented for our customers.
• Work proactively with renewals.
• Build strong relationships.🤝
• Identify new business opportunities with our existing portfolio customers through expansion sales, upselling, and cross-selling. 💰
• Track customers' accounts to identify churn risk and work actively to prevent that risk
• Collect and analyze customers' feedback and present it internally
• Together, develop and improve ways of working with customer satisfaction.

As a Customer Success Manager at Teamtailor, you will be offered:

• Responsibility for your own customer base
• Incredible development opportunities
• The opportunity to work with the market's best product
• Fixed salary with commission benefits
• Be part of a great multicultural team.

Is this you?

• Experience in SaaS
  
  
• Experience in HR or Recruiting
• Customer Success Experience 🥷🏼
• Commercial experience
• Experience in project leading, especially complex projects
• Communication, listening, collaboration, adaptability, empathy, and negotiation skills
• Engaged, creative, and solution-oriented
• Have the mindset willing to learn and try new things
• Ability to adapt to a fast-paced environment and rapidly changing market
• Fluent in English
• Extra plus for any other language 🌏

We value your personality and we believe you're passionate about your work, ambitious, and work hard to reach your own goals!

Interested? 😃