Customer Service Representative

Job Description

In this role, you will provide exceptional service to healthcare clients by assisting with patient account inquiries, medical collections, and insurance-related questions. This is a fast-paced, high-volume environment requiring adaptability, professionalism, and strong communication skills.

Responsibilities:

• Provide assistance via phone for patient account management, billing inquiries, and insurance verification
• Handle Medicare and Medicaid-related questions
• Contact clients regarding abnormal test results, specimen issues, and requisition verification
• Document all calls accurately in internal systems
• Collaborate with internal teams to resolve client issues promptly
• Other duties as assigned

Shift Details & Training

• Training: Monday–Friday, 8:00 AM – 4:30 PM CT
• Future Shift: 10:30 AM – 7:00 PM CT
• Attendance during training is mandatory

Workplace Type

Hybrid:

• 3 days onsite (Tuesday–Thursday)
• 2 days remote (Monday & Friday)

Skills & Qualifications

• High school diploma or GED (required)
• Minimum 1 year of recent healthcare experience in a call center (preferred)
• Strong computer skills and ability to navigate multiple systems
• Excellent written and verbal communication skills
• Ability to work in a high-volume, repetitive environment

Experience Level

Entry Level

Job Type & Duration

Contract-to-Hire (6 months, likely ongoing)

Pay and Benefits

• Pay: $18.00/hr
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• • Medical, dental & vision
• • Critical Illness, Accident, and Hospital
• • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• • Short and long-term disability
• • Health Spending Account (HSA)
• • Transportation benefits
• • Employee Assistance Program
• • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Lake Bluff, IL.

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Lake Bluff,IL.

This position is anticipated to close on Jan 21, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.