Content designer
Creates, develops, and executes a brand content strategy taking into account the customer journey and intended customer experience. Contributes to the planning, development and management of content and produces content guidelines, assessments, models, plans, architecture and frameworks. Monitors the target audience’s needs and ensures content for various digital experiences, social media campaigns, surveys, etc. is usable, well-structured, easily found and aligned with organization brand and style guidelines. Applies knowledge digital properties and platforms to recommend, design and optimize content structure.
- Defines and develops key brand messages for content.
- Ensures that appropriate content is shown to a user in the right place and in the best format.
- Creates and communicates a content value proposition.
- Establishes content workflow, management and governance.
- Creates and disseminates content standards documents, such as style, tone of voice, and accessibility guidelines.
- Prioritizes, plans, delivers, and maintains content for multiple channels and audiences.
- Carries out user research and usability testing.
- Creates content models and gives recommendations for taxonomy and metadata.
- Uses analytics tools to monitor content traffic, engagement, leads and conversions after content is published.
- Optimizes content in-line with SEO best practices, carries out keyword research.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Provides specialized consulting, analytical and technical support.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently and regularly handles non-routine situations.
- Broader work or accountabilities may be assigned as needed.
Qualifications: Foundational level of proficiency:
- Information Architecture.
- Stakeholder management.
- Agile Delivery and Development .
- Design Thinking .
- Video Production.
- Digital Fluency.
- Verbal & written communication skills.
- Collaboration & team skills.
- Analytical and problem solving skills.
- Data driven decision making.
- Technology Graphic Tools .
- Technical Writing/Documentation .
- Illustration .
- Data Visualization .
- Imaging Tools .
- Media Content and Graphic Designs .
- Multimedia Technologies .
- Writing / Editing.
- Storytelling .
- Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Deep knowledge and technical proficiency gained through extensive education and business experience.
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