Patient Services Representative

Job Description

Job Description

Lawrence Eye Care is searching for an energetic, patient focused, team-oriented Patient Service Representative for our multi-specialty ophthalmology practice in Chicago, Illinois. Great work hours, no major holidays, a robust benefits package, a team-oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.

Our preferred candidates will have at least one year of medical front desk or medical billing experience, ideally in an optometry or ophthalmology practice.

Lawrence Eye Care has integrated with Hauser-Ross Eye Institute, and our name has officially become Lawrence Eye Care – Hauser-Ross Eye Institute . For over 49 years, Lawrence Eye Care’s goal has always been to provide quality care to everyone in our community. We are committed to doing our part in protecting sight with a pledge to serve all and do so equally, without prejudice. We support and defend the right to safe, caring, and equal treatment for all in our practice: patients and teammates. We are in this together!

Lawrence Eye Care is a state renowned vision care provider located in Chicago. It’s our goal to enhance your quality of life by enhancing your vision. We do this by providing services with a team of doctors who value knowledge and friendliness and prove it by staying informed of the latest advancements and approaches, so you can be sure your eyes are in good hands. We will continue to provide the same quality of care and level of service you have come to expect. We value our patients and look forward to continuing to provide superior eye care to our community.

All of us at Lawrence Eye are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities.

The Patient Services Representative will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly.

Responsibilities:

• Greet and welcome all patients and visitors upon arrival to clinic
• Follow all practice policies and procedures for thorough and complete check in and check out process
• Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications
• Confirm that accurate patient demographic and insurance information has been collected and update if necessary
• Confirm insurance eligibility and verify active and participating coverage
• Accurately calculate and collect patient co-payments, deductibles, and due balances
• Schedule return appointments and set up reminder notifications
• Professionally assist doctor, staff, patients and visitors
• Maintain confidentiality of all doctors, staff and patient information
• Responsible for keeping the reception area clean and organized
• Assist with maintaining proper inventory levels of retail items (if applicable)
• Answer inbound and outbound phone calls with appropriate telephone etiquette
• Handle sensitive information in a confidential manner
• Execute duties of position in a professional and courteous manner
• Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients
• Must be willing to travel between locations to support front office operations (only applicable for multi-location practices)
• Must be willing to work early mornings, late evenings, and weekends as required to support business needs
• Other duties as assigned

Qualifications:

• High school diploma or equivalent is required
• Must be compassionate and can establish confidence and trust with patients
• Must have the ability to remain calm and professional under pressure or stress
• Highly energetic with a positive attitude
• Attention to detail
• Possess strong written and verbal communication skills
• Create and maintain positive interpersonal relationships
• Ability to perform as part of a team as well as work independently
• One or more years’ experience working in a medical practice preferred
• Knowledge of medical and vision and insurances preferred
• Basic computer knowledge required
• Experience with NextGen, Microsoft, Clearwave preferred

In Turn We Will Provide:

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short- and long-term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities
• Pay Range is $18/HR. to $20/HR.

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