Customer Service

Description

-Marketing Contact center, they will make calls on behalf of the field reps, they will be trying to set up annual review appointments with their CURRENT customers

-Responsible for aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Also may require research to troubleshoot customer problems. Customers may be internal or external with requests of varying degrees of complexity.

-The appointment they are setting up is to set appointments to review current policies and/ renew. We want to make sure they are staying up to date and meeting the customer needs.

-The reps have a goal to make 130 calls per day, and to schedule 10 appointments per day. They are calling current customers, so all calls are very warm.

-There is scripting and talk track for the customer service reps, however there is not an auto-dialer though so they will have to dial the numbers.

Skills

customer service, microsoft office, phone support

Top Skills Details

customer service,microsoft office,phone support

Additional Skills & Qualifications

Soft Skills:

-Time management skills, able to efficiently handle daily workload in order to hit monthly goals

Disqualifiers:

-Jumpy resumes

Experience Level

Entry Level

This is a Contract position based out of Bloomington, IL.

The pay range for this position is $16.00 - $16.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Bloomington,IL.

This position is anticipated to close on Feb 13, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.