Business Analyst

Description

We are seeking a Business Analyst to support the applications and processes used by our enterprise engineering organization—specifically in the areas of Requirements Management and FMEA (Failure Modes and Effects Analysis). This role partners closely with our Engineering Lead and works at the intersection of business process, technical application support, and continuous improvement. The ideal candidate has experience working with engineering tools, product development processes, or engineering teams, combined with strong analytical, communication, and problem‑solving skills

This Business Systems Analyst will join our client’s Product Development Excellence, Quality and Cost team, supporting software tools and processes that enable engineering and product management teams to deliver high-quality products efficiently. This role is a backfill for a key support function focused on requirements management and FMEA software, and will work closely with business leads, vendors, and global users.

Key Responsibilities

Application & User Support

Serve as the primary business process support lead for our engineering applications (Requirements Management & FMEA tools).

Manage and resolve service support tickets from the engineering user community.

Troubleshoot functionality, performance, access, and workflow issues.

Document issues, resolutions, and recurring themes for continuous improvement.

Provide day‑to‑day operational oversight of the applications.

Testing, Upgrades & Release Management

Support and help lead user acceptance testing (UAT) and regression testing for new software releases.

Work with external vendors and internal IT partners to support:

Application upgrades

Patch planning

Problem resolution

Identify and define testing requirements for QA environments.

Understand release notes, new functionality, and help determine business impact.

Ensure smooth deployment of enhancements and fixes.

Engineering Processes & Business Alignment

Work hand‑in‑hand with the Engineering Lead on:

Requirements management processes

Enterprise FMEA processes

Engineering workflow optimization

Learn and understand core engineering processes so you can:

Support engineers using the tools

Identify gaps or opportunities in the workflow

Recommend process and tool improvements

Help drive engineering efficiencies and adoption of best practices.

Data Insights & Visualization

Use data visualization tools (Power BI, Tableau, etc.) to:

Build or interpret dashboards

Analyze tool usage and performance

Provide insights back to engineering leadership

Leverage data and AI‑assisted analytics to identify improvement opportunities.

Contribute to workflow management and reporting improvements.

Training & Communication

Provide user communications regarding:

Outages

Changes

New features

Upgrade timelines

May assist with user training sessions and documentation.

Communicate professionally with external vendors, IT, and internal teams.

Team Collaboration

Work closely with:

Engineering Lead (primary direction & priority setting)

Data design engineers

System analysts

External software vendors

Internal IT support teams

Participate in daily/weekly planning, ticket review, and status updates.

Required Skills & Qualifications

Experience supporting or using engineering software tools (PLM, Requirements, FMEA, modeling tools, etc.) preferred.

Knowledge of product development processes and engineering workflows.

Strong business process design, analytical thinking, and problem‑solving skills.

Familiarity with Power BI, Tableau, or other data visualization tools.

Experience investigating issues, documenting findings, and communicating solutions.

Strong written and verbal communication skills.

Ability to work with both technical and non‑technical users.

Experience collaborating with external vendors and IT partners.

Demonstrated ability to manage multiple priorities in a support‑focused environment.

Curiosity, continuous improvement mindset, and willingness to learn engineering processes.

Skills

Quality assurance, Software quality assurance, Software support, Troubleshooting, Customer service, data analysis, power bi, Azure Dev Ops, ADQP

Top Skills Details

Quality assurance,Software quality assurance,Software support,Troubleshooting,Customer service

Additional Skills & Qualifications

Education:

Bachelor’s degree in Computer Science, Engineering, Technology, or a related technical field.

Master’s degree accepted with 2–4 years of experience.

Experience:

2–4 years of relevant experience in software support, product development processes, or engineering systems.

Internships not considered qualifying experience.

Preferred Qualifications

engineering or experience supporting engineering teams.

Experience with:

Requirements management platforms

FMEA applications

Product development lifecycle systems

Prior experience in a role involving application support, QA testing, or service desk duties — ideally in an engineering environment.

Ability to use data to drive insights and process improvements.

What Success Looks Like:

You become the “go‑to” person for day‑to‑day support of Requirements and FMEA applications.

You reduce the workload on the Engineering Lead by owning operational support.

You help the engineering community work more efficiently through better tools, improved processes, and clear communication.

You demonstrate intellectual curiosity and continuously propose opportunities for tool and process improvement.

You build strong relationships with IT, vendors, and engineering users.

Experience Level

Entry Level

This is a Contract position based out of Chillicothe, IL.

The pay range for this position is $30.00 - $33.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Chillicothe,IL.

This position is anticipated to close on Mar 4, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.