Customer Service Coordinator

Qualifications:

• 2-4+ years of recent experience in customer service, claims coordination, or administrative support within a corporate office

• Strong communication skills and a customer-first mindset

• Ability to multitask and stay organized in a fast-paced environment

• Problem-solving skills and attention to detail

• Proficiency in Microsoft Office (Excel, Word)

• Reliable, adaptable, and team-oriented

Customer Service Coordinator (Hybrid Role)

Naperville Area | Hybrid Schedule

Are you someone who enjoys helping others, solving problems, and keeping things organized? This is a great opportunity to bring your customer service skills into a fast-paced, team-oriented environment where you'll make a real impact every day.

Why You'll Love This Role

• Hybrid work schedule after training (work from home Mondays & Fridays)

• Supportive, collaborative team environment

• Modern office with growth opportunities

• A role that blends customer interaction and coordination work

Schedule

• Training (2-4 weeks): Monday-Friday, 8:00 AM - 4:30 PM

• Regular shifts (based on need but will stay consistent):

• 9:00AM - 5:30 PM

• 9:30 AM - 6:00 PM

• 10:00 AM - 6:30 PM

What You'll Do

As a Customer Service Coordinator, you'll serve as a key point of contact supporting both customers and service partners. You'll ensure requests are handled efficiently while delivering a high level of service and communication.

In this role, you will:

• Respond to customer and partner inquiries via phone and email

• Handle a moderate call volume (10-25 calls per day, inbound and outbound)

• Coordinate service requests and ensure timely follow-up and resolution

• Track and manage open requests, providing updates and status details

• Problem-solve when challenges arise and find solutions that meet customer needs

• Communicate with internal teams to keep workflows running smoothly

• Maintain accurate records and update systems with customer interactions

• Assist with onboarding or coordinating new service partners when needed

• Help prioritize urgent requests and ensure they are addressed quickly

Job Type & Location

This is a Permanent position based out of Warrenville, IL.

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Warrenville,IL.

Application Deadline

This position is anticipated to close on Jun 3, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.