Bilingual Contact Center Representative
We are seeking a dedicated and customer-focused Bilingual Contact Center Representative to join our team. This onsite role requires strong communication skills in English and Spanish, problem-solving capabilities, and a passion for assisting others. The ideal candidate will handle a high volume of inbound and/or outbound calls, providing exceptional service to customers while maintaining accurate records in our systems.
Bilingual Contact Center Representative Key Responsibilities:
- Handle inbound and/or outbound calls to assist customers with inquiries, complaints, or requests related to products or services.
- Provide accurate information and resolve customer issues in a timely and professional manner.
- Update and maintain customer information in various databases.
- Adhere to company policies, procedures, and quality assurance standards.
- Meet or exceed key performance indicators (KPIs) such as average handle time (AHT), quality assurance (QA) scores, and schedule adherence.
- Collaborate with team members and supervisors to ensure customer satisfaction and continuous improvement.
Bilingual Contact Center Representative Qualifications:
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Excellent interpersonal and problem-solving abilities.
- Ability to work onsite 5 days a week.
- Basic computer skills and familiarity with customer service software or CRM systems.
- Previous customer service or call center experience is a plus but not required.
- Bilingual in Spanish
Work Environment:
- Onsite position, requiring daily attendance at the office.
- Fast-paced, team-oriented environment.
This role is ideal for individuals who thrive in a structured setting and are passionate about delivering outstanding customer service.
Thank you,Kaylyn Nagle
Project Manager
LaSalle Network
Recommended Jobs
Contracts Manager
Contracts Manager Location Chicago, IL (Loop area) : Our purpose statement is, We Pursue a Higher Standard. Everything we do is fueled by this statement; it is our foundation and inspiration for our …
Product Specialist
Patrick Dealer Group is hiring! Are you passionate about cars and providing exceptional customer service? Do you have a knack for building lasting relationships and helping customers find the perfect …
CASHIER/FOOD SERVICE WORKER (FULL TIME)
We are hiring immediately for a full time CASHIER/FOOD SERVICE WORKER position. Address : Saint Joseph Chicago - 2900 North Lake Shore Drive, Chicago, IL 60657. Note: online applications…
Hospital | Cath Lab Tech
Cath Lab Technologist – Locum Tenens Healthcare Job in Peoria, Illinois Advance your career as a Cath Lab Technologist with this locum tenens opportunity in Peoria, IL (zip code 61637). Join a lead…
Customer Success Specialist
Job description About Us: Would you like to become part of a modern healthcare organization? Then come and join us today! Join our team and make a meaningful difference in the lives of individu…
Education Coordinator-Behavioral Health Services
The salary range for this position is $35.38 - $47.76 (Hourly Rate) Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positi…
Porter - Line Cook (PM Shifts)
Company Overview Four Corners is a leading, Chicago-based hospitality group that owns and operates unique establishments, each thoughtfully created to offer an exceptional social experience, cre…
Future Opening: Front Desk Opener for Retro Fitness North Arlington
The Front Desk employee is the face of the Retro Fitness brand. They are the person a member sees when he or she first walks into the facility. It is important that this person be TEAM oriented with g…
Social Worker I - Social Work Services
Overview Deparment: Social Work Services Schedule: Per Diem, as needed schedule, 8 am - 4:30pm, minimum of 4 shifts per month, two being weekend shifts. Facility: Prime Healthcare St J…
Certified Personal Trainer
Responsive recruiter Benefits: ~Membership Benefits ~Sales Commissions ~401(k) ~Employee discounts ~Free uniforms ~Health insurance ~Opportunity for advancement ~Training & development ~Well…