Service Writer

Service Writer Landmark Ford East, Inc. (Trucks), a part of the Landmark Automotive Group of Springfield, IL a leading automotive service provider dedicated to delivering top-quality service and maintenance to our valued customers is looking for a skilled and enthusiastic Automotive Service Writer to join our service team. Ford experience a plus. Job Description: As an Automotive Service Writer, you will be the primary point of contact for our customers, ensuring their needs are met with professionalism and efficiency. You will play a critical role in the service department by managing work orders, communicating with customers, and coordinating with technicians to ensure a smooth workflow. Key Responsibilities: * Greet customers and assess their service needs * Prepare detailed work orders and estimates for customers * Communicate with technicians to understand and document service issues * Provide accurate information and recommendations to customers regarding service and repair options * Maintain up-to-date knowledge of automotive services and repair procedures * Schedule appointments and manage the service calendar * Follow up with customers on the status of their vehicles and any additional repairs needed * Ensure customer satisfaction through exceptional service and communication Qualifications: * High school diploma or equivalent; additional automotive training or certifications is a plus * Proven experience as an Automotive Service Writer or similar role * Excellent communication and interpersonal skills * Strong organizational and time management abilities * Knowledge of automotive systems and repair procedures * Proficiency with computer software and automotive service management systems * Ability to work in a fast-paced environment and handle multiple tasks simultaneously What We Offer: * Competitive base salary, excellent commission structure with the potential for $45,000 to $65,000 annually. * Health, Dental, Vision and Life Insurance * 401(k) with a company match * Paid Time Off and Paid Vacation * Employee discounts on automotive services and products * Ongoing training and development Landmark Automotive Group is a safe, drug-free workplace culture. We strive to achieve a diverse and inclusive work environment for everyone. We are proud of our participation in Getting Talent Back to Work-2nd Chance Employment. EOE