Service Engineer

Job Title:
Service Engineer

Location:
Greater Chicagoland area (50% Travel Required)

Schedule:
Monday – Friday | 8:00 AM – 5:00 PM

Job Type:
Full-Time | Non-Exempt

Pay: $85k+, based on experience

About the Role:
We’re seeking a skilled and customer-focused Service Engineer to support the installation, maintenance, and repair of CNC machine tools. This role requires hands-on troubleshooting of complex machinery and frequent interaction with customers both on-site and remotely. If you’re mechanically inclined, tech-savvy, and thrive in a fast-paced environment — we want to hear from you!

Key Responsibilities:

• Provide on-site and remote technical support for CNC machine tool maintenance, repairs, and installations

• Train and collaborate with customers’ in-house service teams

• Document technical procedures and service reports accurately

• Analyze data and generate service-related reports

• Foster strong customer relationships through excellent communication and support

• Respond promptly to service needs and handle complex situations with professionalism

• Work from our Technical Center when not traveling to customer sites

Qualifications:

• Associate’s or Bachelor’s degree in a technical field preferred

• 3–5 years of experience in CNC machine tool maintenance and troubleshooting

• Familiarity with Fanuc, Mitsubishi, or Siemens controls is a plus

• Strong ability to read electrical schematics, mechanical drawings, and PLC ladder diagrams

• Excellent communication skills and a customer-first mindset

• Proficiency with Microsoft Word, Excel, and Outlook

• Must be comfortable with 50% travel (regional)

What We Offer:

• Dynamic, hands-on work environment

• Opportunities to develop technical expertise and customer-facing skills

• Competitive pay and travel reimbursement

• Supportive team and leadership

Work Environment & Physical Requirements:
Work involves both manufacturing shop floors and office settings. Must be able to lift up to 50 lbs and perform physical tasks such as bending, squatting, standing for extended periods, and using hand tools.

Ready to take your technical skills on the road? Apply now to join a growing team committed to top-tier service and cutting-edge technology.