Concierge Manager

Concierge Manager Location Rosemont, IL : JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. The Concierge Manager will manage the day-to-day operations of the Concierge team. Additionally, the individual is responsible for implementing communication standards and fostering strong relationships with property management, retailers, and other departments. The position works cooperatively with the Assistant Concierge Manager and on-site property management team in promoting service, property initiatives, local and tourism outreach, and Concierge functions. EDUCATION/EXPERIENCE Associate degree or equivalent work experience 3-5 years experience in progressively responsible roles in hospitality, high-end retail, marketing or related field SKILLS and APTITUDES At least three years experience in hospitality, marketing, or luxury retail in a supervisory capacity Excellent communication skills including verbal and written Excellent problem-solving and leadership skills Knowledgeable in Microsoft Office, Google Docs, iOS software, digital technology Ability to complete multiple tasks while maintaining a pleasant and professional demeanor Ability to listen and react quickly to guests' and retailers' requests in a genuine manner Ability to prioritize tasks under pressure Ability to work with varied personalities and temperaments Self-motivated and action-oriented team player Team player Takes pride and ownership in the position and property Strong knowledge of the entertainment, dining, and cultural venues, and commitment to keeping that knowledge up-to-date Able to implement company policies and procedures to ensure effective leadership Experience managing a team of concierges in a large retail setting MAJOR RESPONSIBILITIES Sets an exemplary helpful, friendly service standard at all times Supports all property programs Works with the building management staff to plan on-site events such as pop-up shops, tenant mixers, and charitable drives Arrange catering and other vendor set-ups and facilitate smooth operation during meetings for the corporate team and clients Arrange movie tickets, restaurant reservations, grab-and-go lunch pop-ups, on-property meal delivery service, luggage storage, car service, and much more Prepares and distributes a monthly newsletter for each building, detailing events happening in the building and around the property. Serves as an informational resource for the property Supervises and manages the part-time team and full-time members, ensuring that policies and procedures are implemented properly and followed Motivates Concierge Team to exceed guest and client expectations Holds Concierge team accountable when not following policies, procedures, and standards Trains and coaches Concierge team on policies, procedures, programs, and standards of excellence Arranges the schedule for the Guest Services team and ensures that time cards are accurate for payroll Ensures the Guest Services Desk appears professional and fully stocked with information including local maps, brochures, and event literature Builds and maintains relationships through networking with area concierge, front desk staff, and other personnel within the tourism industry including the Convention & Visitors Bureau, state Office of Tourism, resorts, hotels, residences, office buildings, and attractions Works directly with the Regional Manager and on-site Management Team to plan and execute property Concierge and tourism initiatives in partnership with local commerce and tourism organizations Meets or exceeds given goals for specific job functions Demonstrates a strong knowledge of the local community and takes a proactive approach to understand trends, citywide events, and hot spots Flexible schedule, especially during high-volume seasons If this resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL - We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.