Dispensary Security / Check-in Agent

Job Description

Job Description

Security / Check-In Agent – Full Time

Seeking leaders for a one-of-a-kind opportunity at Chicago’s newest dispensary.

Do you think you have what it takes to lead in a fast-paced, ever-growing cannabis industry?

Security and Check-In Agents NOW open in Chicago's newest and most innovative store in RIVER NORTH.  Join a team that consists of the most diverse, fast moving, innovative leaders in the State of Illinois.  We need hands-on leadership professionals who enjoy working on all levels of the operation.  The cannabis industry is on the cusp of major growth in the State of Illinois and there is no better team to do it with than the Green Rose team.

Wake Up and smell the Roses! Come, dive into a great opportunity with Green Rose and lead in our new dispensary while filling the security / Check-In Agent position!

Green Rose was established in 2019 and is a vertically integrated cannabis company with dispensary, craft grower, transportation and infuser licenses.

The Security / Check-In Agent will oversee and ensure on-site security at all times and will manage all day-to-day security and intake concerns. The Security/Check in agent will work closely with the security director and contracted security personnel to ensure the safety and security of the Company’s dispensary, on-site inventory, and dispensary employees. This position will regularly inspect and monitor all security devices and report any discrepancies or defective devices to the General Manager and Security Director for immediate repair/replacement. In keeping with the responsibilities of this position, the Security / Check-In agent will have prior security/Intake experience. Security and Check-In agents will meet and greet all customers, checking and confirming their state-issued identification according to company policies, updating records, and assigning the customer to a Customer Consultant. This position will represent the first line of contact for customers and will play an important role in ensuring they feel comfortable, are greeted pleasantly, and provide appropriate answers to introductory questions. This position will also introduce new customers to the Company’s Opt-in Customer Loyalty Program, provide them with information, and assist them with registration as desired. The duties listed are not exhaustive, and additional responsibilities may be assigned by management.

Responsibilities include, but are not limited to, the following:

• Protect company property, staff and all personnel present while maintaining a safe and secure environment

• Meet, greet and check-in all customers through IT systems and procedures in place

• Monitor and control access at all building entrances and gates

• Watch all alarm systems, monitor cameras

• Rigorously observe all signs of crime or disorder and investigate disturbances

• Ability to take accurate notes of all activity and occurrences

• Report daily of all incidents

• Great ability to always interface with the public in a professional manner

• Integrity and professionalism

• Assisting in all dispensary operations

• Ability and willingness to always assist and provide direction

• Other duties as assigned

Position Qualifications:

• 2-3 years of security and front-line customer interaction

• Consistent and constant communication on all levels

• Accountability at all levels and for others

• Balanced decision making

• Intuitive critical thinking

• Practical and pro-active actions/thinking

• Attention to detail, organized lead in all workspaces

Position Job Requirements:

• High school diploma or GED required

• Must be able to pass a background check

• Must be 21 years of age

• Must possess a valid license or state ID

• Must remain compliant with all city and state regulations and requirements for working in the industry

• Must be able to walk/stand for extended periods of time

• Willingness to be flexible – Travel is at times necessary; therefore, travel is required for retail management

Green Rose Core Values:

The 5 “C’s” of Green Rose Retail

~Customer Service~

Provide the best in class “Cannabis Experience” for everyone we encounter

~Compliance~

Pro-Active, and Steadfast reserve to ensure our practices are above standard

~Cannabis Knowledge~

Becoming a True Cannabis Expert; commitment to be the best at our craft

~Compassion~

Compassionate Cannabis Practices – Responsibly Excels & Unites us all

~Communication~

Communication – dissolves question, cultivates environments of uniqueness and diversification

Cultivate Your Green Rose – Harvest the fruits of Stoic Standards, with the elegance of individual/unified uniqueness

How we live our Core Values

Accountability: Own and honor our commitment to always put others first

Diversity: Treat everyone with respect

Excellence: The little things matter most

Integrity: Always do the right thing

Mission Statement: In everything Green Rose does, we are always dedicated to our mission: Inspire and guide the human essence; one puff at a time

Benefits: Included

Green Rose Dispensary is a Chicago-based veteran, female, Black and Latino owned adult use dispensary that empowers the customer with in-depth knowledge about the newest products on the market. Green Rose delivers the best products with the best customer service on the newest, most innovative platforms. We are dedicated to operating as a strong advocate for inclusion and the elevation of diverse voices for our employees and customers. Green Rose Dispensary is an equal opportunity employer who believes in the value of diverse voices and perspectives. 

Job Type: Full-Time

Salary Range: Hourly

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