Vice President of Client Services

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CuraLinc Healthcare is seeking an experienced and highly dedicated client services professional to facilitate the development and manage the performance of a rapidly growing team of Client Relationship Managers. This position will also directly manage a defined group of strategic accounts. The VP of Client Services reports to the SVP of Client Services and is expected to contribute and execute strategic initiatives related to retention and growth.

CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey.

CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.

We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via [email protected].

Primary Responsibilities

• Provide Day-to-Day Oversight of a Team of Client Relationship Managers
• Offer Consultation and Guidance Related to Client-Specific Needs and Interests
• Regularly Evaluate and Address Team Member Performance
• Support Team Members' Continuous Development of Product and Industry-Related Knowledge
• Manage the Business Relationship with a Defined Book of Complex Employer Clients
• Recognize and Respond to Client Retention Risks with Urgency and Effectiveness
• Provide Consultative Recommendations to Help Clients Maximize the Value of the EAP
• Develop and Maintain an Understanding of the Role of CuraLinc's Product Suite within the Healthcare Benefits Landscape
• Represent CuraLinc Healthcare in Client and Prospective Client Presentations
• Serve as a Thought-Partner to the SVP of Client Services and CuraLinc's Executive Team

Key Skills and Competencies

• Superior Presentation and Written Communication Skills
• Excellent Project Management Skills with Strong Attention to Detail
• Results-Driven, Accountable, Curious, Collaborative and Highly Energetic
• Proactive Approach to Developing and Maintaining Strong Client Relationships
• Ability to Assess and Address Client Risk
• Demonstrated Strength in Mentoring, Teaching and Developing Skilled Team Members
• Demonstrated Problem Solving Prowess
• Agility in Management Style
• Ability to Manage Service Escalations with Tact and Sensitivity
• Ability to Analyze Data, Extract Strategic Insights and Present to Clients with Competence
• Demonstrated Success in Recruiting, Developing and Retaining Client Services Professionals
• Exceptional Critical Thinking and Management-Level Engagement Skills

Required/Minimum Qualifications

• Five (5) or More Years of Experience Leading a Team in EAP, Health Care, Employee Benefits, Insurance, Digital Mental Health, Wellness/Wellbeing or Related Industry
• Previous Direct Account Ownership of Large, Complex Clients
• Proven Track Record of Retention and Growth
• Demonstrated Passion for Workforce Mental Health
• Bachelor's or Master's Degree in Business Management or Related Field
• Proficiency within the Microsoft Office Suite, CRM Systems and Virtual Meeting Platforms
• Stable Employment History

This is a full-time, salaried role and includes a robust benefits package, with 100% company-paid single tier medical insurance, PTO, 401(k) with match, dental, vision, life and disability insurance.

CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.