Seasonal Customer Service Representative

About tag:

 For 50 years, tag has believed in the power of beautiful objects to inspire connected moments with friends, family, and loved ones. As a lifestyle brand company, we strive to design collections that are authentic to the way you live. Blending beauty with function, tag produces everyday and seasonal products that are perfect to keep or gift.

Job Purpose:

Duration: Seasonal - Immediate through 12/31/25

Schedule: Part Time - Less than 30 hours per week

In this role, you will provide professional support to our B2B customers, internal team members, and field sales representatives. Your responsibilities will include assisting with product inquiries, claims, order status updates, and order processing.

If you’re seeking an opportunity with an established company, a respected industry brand, and a dynamic, fast-paced, and engaging work environment, this role may be a great fit for you!

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you will play a pivotal role in the continued support to provide excellent service for an industry leader in home, gifts, and housewares. Each day you will enter or edit orders from Faire, be responsible for emailing customers regarding their pending orders, assist in coding orders appropriately, new web customer registration, as well as, data entry and clean up into our ERP system.

Duties and responsibilities:

• Provide solution-oriented support addressing customer inquiries and concerns, processing orders, and communicating information with regard to tag’s products and services
• Help to troubleshoot product and service-related issues, claims and credit inquiries, escalating complex cases when necessary.
• Act as a brand ambassador, promoting the company's products/services and ensuring a positive perception of the brand in all interactions.
• Review and verify orders to ensure they are processed properly, making sure to track and follow through to ensure satisfactory delivery to customers; take appropriate steps to ensure daily internal and external deadlines are met.
• Maintain a broad knowledge of tag’s products to recommend and resolve out-of-stocks or discontinued items as appropriate.
• Collect customer feedback, suggestions, and complaints, relaying insights to relevant teams to drive continuous improvement.
• Update customer profiles with relevant information and ensure data integrity.
• Monitor and track customer issues to identify patterns, trends, and opportunities for process improvement
• Collaborate with cross-functional teams (such as warehouse, accounting, sales) to address customer needs, resolve issues, and provide feedback on customer insight.

Skills:

• Excellent written and verbal communication skills to ensure warm and timely responses to customers
• Overall comfort and proficiency using software to more efficiently perform daily tasks, such as compiling and generating reports, timelines, tables, and graphs, including the MS Office Suite and Outlook
• Impeccable time-management skills and attention to detail
• Empathy and strong interpersonal skills to connect with customers, build strong relationships and deliver exceptional service
• Ability to remain calm and composed in high-pressure situations, demonstrating patience and professionalism.
• Hard working and enthusiastic approach
• General enjoyment of continuous learning that will enhance skill sets and growth opportunities.
• A flexible and adaptable approach to work, readily adjusting to changing customer needs, priorities, and business requirements.
• Capacity to work well independently and in a team environment, actively contributing ideas and insights while respecting diverse viewpoints.
• Knowledge of home décor, gifts, textiles, or retail industries a plus
• Familiarity with sales techniques, such as upselling and cross-selling, to increase revenue and enhance the customer experience a plus.

Qualifications:

• A high school diploma and/or equivalent experience
• Minimum 6 months in an Administrative, Customer Service, or related field experience
• Must be familiar with customer resolution techniques
• Must have strong detail orientation and data entry skills

Physical requirements:

• Sitting, Standing, Walking
• Packing, lifting and carry boxes up to 25 pounds
• Prolonged use of computer involved; use of hands and finger coordination; specific vision abilities required by this job include close vision, distance vision. Color vision, depth perception, and ability to adjust focus as needed.

Benefits:

• Employee assistance program

Do you thrive in a fast-paced environment? Are you a self-motivated problem solver with a can-do attitude? Can you manage your time well and effectively prioritize tasks? Are you highly organized with an eye for detail and excellent data entry skills? Do you have excellent communication skills, both written and verbal? If yes, you might just be perfect for this customer service position.

The successful candidate must be able to pass a pre-employment background check and drug screening.