Claims Advocate
- Real-Time Support: Serve as the primary point of contact for users via inbound and outbound calls to successfully contact and engage with users involved in an auto crash. Demonstrate empathy and compassion, ensuring immediate user needs are met while effectively de-escalating situations when necessary.
- Customer Advocacy: Handle inbound and outbound calls to educate involved parties on the claims process, ensuring they are well-informed about what to expect and guiding them through the process.
- Claims Management: Accurately assess insurance exposures and determine applicable coverages by investigating and submitting first notice of loss reports to insurance carriers.
- Efficiency & Accuracy: Utilize Uber's internal safety, insurance, and compliance tools to access and submit claim information while demonstrating critical thinking.
- High School Diploma or equivalent.
- 2+ year of claims experience-handling sensitive or safety-related matters
- Willingness to work holidays, evenings, and weekends
- Experience working with a diverse suite of technology platforms
- Knowledge of U.S. auto claims coverage
- Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
- Strong written and verbal communication skills - You are an effective communicator and listener, and you're comfortable expressing ideas and opinions to varied audiences
- High flexibility - When the only constant is change, you're ready to roll with the punches while remaining customer-centric and driving resolutions
- Familiarity with claims systems and tools such as JIRA and Zendesk.
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